Shifts in trust and other emerging trends to prioritize in 2021

We’re just a couple of weeks from flipping the calendar to 2021, so naturally many are wondering what the new year may bring — though perhaps with a little more eagerness than usual after the many challenges of 2020.

Karl Dahlgren, managing director for research at BAI, discusses a number of trends heading into the new year, including shifts in consumer trust, the prioritization of diversity, equity and inclusion efforts, and the most important financial services needs by generation.

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Terry Badger is the managing editor at BAI.

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