Shifts in trust and other emerging trends to prioritize in 2021

We’re just a couple of weeks from flipping the calendar to 2021, so naturally many are wondering what the new year may bring — though perhaps with a little more eagerness than usual after the many challenges of 2020.

Karl Dahlgren, managing director for research at BAI, discusses a number of trends heading into the new year, including shifts in consumer trust, the prioritization of diversity, equity and inclusion efforts, and the most important financial services needs by generation.

Subscribe to the BAI Banking Strategies Podcast:

Apple Podcasts
Google Play

Terry Badger is the managing editor at BAI.

Want more BAI Banking Strategies? Sign up for our daily newsletter.