Making consumer bank strategy stick ranks among the hottest topics in financial services today. But to get there, financial institutions must figure out how to balance a host of channels, from branches to call centers to mobile and its next wave. 

Ben Hopper of First Tennessee Bank shares his insights on achieving the optimal digital-physical combination to benefit customers and bolster banks in 2019.

Subscribe to the BAI Banking Strategies podcast on iTunes, Stitcher, Soundcloud or Google Play. You can also listen to the archive of the podcast on BAI's podcast page.

Want more BAI Banking Strategies? Sign up for our free newsletter!