Tools to help your customers and organization through COVID-19

Get insights on how to maintain business operations while keeping employees and customers safe and informed.

Podcasts

COVID-19 as a catalyst for contactless cards (Sept. 1, 2020)

Banks can do more for small business during COVID-19 (Aug. 18, 2020)

Getting the most out of that reopened branch (July 7, 2020)

* Using CX to stand out from the crowd (June 26, 2020)

* COVID-19 puts customer support on the fast track to change (June 9, 2020)

Banks as an essential service during COVID-19 (May 26, 2020)

* Credit Risk Management for the Lingering Effects of COVID-19 (May 20, 2020)

Rising to the PPP Challenge (April 29, 2020)

COVID-19 and the importance of ‘Doing Digital’ (April 14, 2020)

Making some sense of the Paycheck Protection Program (April 8, 2020)

How will coronavirus affect the financial services industry? (March 18, 2020)

 

Webinars

* Retaining and gaining customers in the “next normal” (July 14, 2020)

COVID-19 consumer impact: How new data is influencing change in banking and nonprofit services (July 2, 2020)

* Now is the time for financial institutions to get consumer data right (June 25, 2020)

* Revolutionizing customer engagement in COVID and beyond with personalized, proactive mobile feeds (June 22, 2020)

* The New Dimensions of Work: Are you prepared? Planning for a post COVID-19 world (June 11, 2020)

* Driving efficiency in the new normal by automating reconciliation (June 10, 2020)

* What do we do with deposits now? (May 21, 2020)

* Credit risk management for the lingering effects of COVID-19 (May 20, 2020)

How technology is helping to streamline and accelerate loan processing (May 13, 2020)

* Adapting to the new normal: ATM channel distribution post COVID-19 (April 22, 2020)

* Harnessing the digital customer journey to drive customer growth and deepen relationships in uncertain times (April 22, 2020)

* Driving agility in your branch workforce and communications during a crisis (April 9, 2020)

* Strengthening your COVID-19 business continuity plans (March 20, 2020)

 

Executive Reports

* Lenders going digital to deal with COVID-19 (Aug. 2020)

* Connecting with customers . . . and keeping them (June 2020)

The ‘now normal’ for bank customer service (May 2020)

Digital transformation takes on new urgency (April 2020)

 

Videos

* COVID-19 consumer impact: How new data is influencing change in banking and nonprofit services (July 2 2020)

* How will the COVID-19 pandemic alter the branch experience in the short and long term? (June 26, 2020)

* How are you communicating with customers differently during the pandemic? (June 25, 2020)

* What behavioral changes from customers do you think will be long lasting? (June 24, 2020)

* What gaps do you see in the current digital experience? (June 23, 2020)

* How can banks and credit unions continue to humanize digital experiences? (June 22, 2020)

 

Articles

* Fraud customer service matters even more during a recession (Sept. 9, 2020)

* COVID-19 as a catalyst for closing the digital skills gap (Sept. 3, 2020)

* Work-from-home call centers have the attention of fraudsters (Sept. 2, 2020)

* Customers now WFH, their branch was near the office (Aug. 31, 2020)

* Maximize the digital experience during social distancing (Aug. 26, 2020)

* 10 observations from bankers in a prolonged pandemic world (Aug. 20, 2020)

* Fighting fraud in the era of COVID-19 (Aug. 14, 2020)

* Forging ahead with PPP loan forgiveness (Aug. 7, 2020)

* Adding lending tools to leverage PPP momentum (Aug. 4, 2020)

* Managing COVID-19’s impact on credit risk functions (July 27, 2020)

* Digital heists are playing off the global pandemic (July 23, 2020)

* How to really help small business through COVID-19 (July 22, 2020)

* Staying ahead of digital transformation in hyperdrive (July 9, 2020)

* Using forbearance agreements in the ‘new normal’ (June 30, 2020)

* How to emerge as a digital leader post COVID-19 (June 26, 2020)

* Leveraging your CRM’s value during COVID-19 (June 25, 2020)

* COVID-19 is raising America’s cash stash (June 22, 2020)

* A branding guru’s vision for the branch of the future (June 19, 2020)

* Planning for workforce re-entry during COVID-19 (June 19, 2020)

* Post-COVID-19 employee challenges extend beyond automation (June 11, 2020)

* Coronavirus deposit bonanza can spell trouble for banks (June 3, 2020)

* How AI is helping banks serve customers during COVID-19 (May 29, 2020)

* Credit unions and physical security during COVID-19 (May 15, 2020)

* Five financial processes to digitize during COVID-19 (May 14, 2020)

* The value of SKU-level data during COVID-19 (and beyond) (May 13, 2020)

* COVID-19 is raising the risk of insider bank jobs (May 11, 2020)

* Banks have opportunity for a long-term win post-PPP (May 4, 2020)

* Banks weigh the “when” and “how” of reopening (May 1, 2020)

The banking business model beyond COVID-19 (April 30, 2020)

The data management imperative of COVID-19 (April 29, 2020)

* How banks can support businesses working remotely (April 23, 2020)

Work from home presents a data security challenge for banks (April 13, 2020)

* What business continuity means during and after COVID-19 (April 10, 2020)

Managing customer relationships in the time of COVID-19 (April 6, 2020)

America’s banks are needed, and they’re stepping up to help (March 31, 2020)

Communicating with customers and colleagues when face-to-face is a no-go (March 30, 2020)

COVID-19 puts scams on the rise at financial institutions (March 26, 2020)

 

White papers

* Adjusting your allowance framework for COVID-19 and related stimulus programs (Sept. 2020)

* Solve the branch workforce execution challenge (Aug. 2020)

* What’s next for cards: Contactless cards, from novelty to essential capability in six weeks (July 2020)

* Solve the branch workforce execution challenge (July 2020)

* Commercial banking: Preparing for what comes next (June 2020)

* Top 5 Recovery Challenges for Community Banks Post-Crisis (June 2020)

* Pandemic planning (March 20, 2020)