Dave Kerstein_resized

David Kerstein

David is a recognized authority on business strategy and change management with over 20 years of senior management experience at “Top 10” banks and leading community banks. He is president of Peak Performance Consulting Group, which helps banks and credit unions achieve superior revenue growth, sales and distribution effectiveness and cost efficiency.

  • Five smart ways to bridge the physical-digital divide

    David Kerstein May 31, 2019

    Banks stand at the crossroads of digital services and consumer expectations. Use these five initiatives as a roadmap to move forward.

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  • A change of pace: Speeding the pace of change in retail banking

    David Kerstein May 10, 2019

    Banks in 2019 have a choice to either fear the future or track the trends as they work to maintain independence and relevance.

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  • Branches at the crossroads: Distribution centers or centers of advice?

    • David Kerstein
    • Nick Miller
    Mar 29, 2019

    For all the talk about making branches advice centers, bank leaders aren’t giving employees the right tools. And that is a set up for failure.

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  • The branch acquisition quandary: cherry picking profits versus the pits

    • David Kerstein
    • Tom Zayko
    Mar 1, 2019

    Buying branches can chart a fast route to market share. But more than ever, purchasers must prepare a long, cautious checklist.

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  • What Southwest Airlines’ co-founder taught me about retail banking

    David Kerstein Feb 1, 2019

    The late Southwest Airlines CEO believed in what also works as blue-skies advice for banking: Get out of the office.

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  • Five branch strategies for 2019

    David Kerstein Jan 1, 2019

    Robotics? Data nerds? Better front-line tools? Use these strategies to reap near-term success and outflank the competition for the long haul.

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