Dave Kerstein_resized

David Kerstein

David is a recognized authority on business strategy and change management with over 20 years of senior management experience at “Top 10” banks and leading community banks. He is president of Peak Performance Consulting Group, which helps banks and credit unions achieve superior revenue growth, sales and distribution effectiveness and cost efficiency.

  • Three steps for attracting millennial customers

    David Kerstein Nov 13, 2015

    As the Millennial generation increases its economic clout, banks need to adapt strategies that enable them to profitably attract, serve and grow with these new customers.

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  • Five strategies for growing revenue

    David Kerstein Oct 23, 2015

    To avoid the revenue growth squeeze, community banks need to embrace neighborhood marketing, improve sales effectiveness, expand customer relationships, utilize data analytics for product design and diversify their offerings.

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  • Four steps to getting branch transformation right

    David Kerstein Sep 25, 2015

    As customers migrate to digital channels, bankers need to aggressively re-configure their branch networks in terms of the number and mix of facilities, the staffing provided and the role of the contact center.

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  • The Transformation of Small Town Branches

    David Kerstein Sep 19, 2014

    Community banks face unique issues but they can improve revenue and efficiency when they target growth segments and embrace new technology.

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  • Two Visions of the Branch of the Future

    David Kerstein Feb 21, 2014

    A visit to Chase and Umpqua branch-of-the future prototypes in San Francisco highlights two very different visions of the future of banking.

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  • Integrated Service Quality for Growth

    • David Kerstein
    • Ric Carey
    Jan 27, 2014

    Customer service programs that fuel measurable profitability improvement are those that are integrated into a bank’s overall operating rhythms.

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