Dawn Wotapka

Dawn Wotapka

Dawn Wotapka is a communicator who lives for a great story, no matter how it is told. An Army brat who graduated from NC State University and NYU, Dawn covered the housing crash and public companies for The Wall Street Journal. She enjoys running, overnight oats and business books.

  • Lend them your ears: How better-listening banks win and keep customers

    Dawn Wotapka Feb 26, 2019

    Making sure customers know you’ve heard them—and acted on it—is the key to 21st Century survival and success.

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  • Turning on omnichannel: Why banks need to think beyond silos

    Dawn Wotapka Nov 26, 2018

    A stellar website used to be enough. But today, savvy banks know that connectivity is good for customers and smart for business.

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  • Community banks at the crossroads

    Dawn Wotapka Oct 9, 2018

    Some say it’s an endgame scenario. But rising bank values and a customer relationship edge make it unwise to sound a death knell.

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