Dawn Wotapka

Dawn Wotapka

Dawn Wotapka is a communicator who lives for a great story, no matter how it is told. An Army brat who graduated from NC State University and NYU, Dawn covered the housing crash and public companies for The Wall Street Journal. She enjoys running, overnight oats and business books.

  • Successful change starts with employee involvement

    Dawn Wotapka Feb 26, 2020

    In order for operational efficiencies to make real improvements, it’s essential to incorporate insights and involvement from across the team.

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  • Seven ways for bank branches to succeed in a digital world

    Dawn Wotapka Oct 21, 2019

    Spanning areas from customer service to universal banking, these insights are crucial to branch transformation success.

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  • Digital transformation, dependable talent: How to recruit A-list staff to win in a tech world

    Dawn Wotapka Sep 25, 2019

    Among the oft-repeated slogans banks already have, add this one: ‘Come on in, job seekers. Because you’ll want to work here.’

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  • Lend them your ears: How better-listening banks win and keep customers

    Dawn Wotapka Feb 26, 2019

    Making sure customers know you’ve heard them—and acted on it—is the key to 21st Century survival and success.

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  • Turning on omnichannel: Why banks need to think beyond silos

    Dawn Wotapka Nov 26, 2018

    A stellar website used to be enough. But today, savvy banks know that connectivity is good for customers and smart for business.

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  • Community banks at the crossroads

    Dawn Wotapka Oct 9, 2018

    Some say it’s an endgame scenario. But rising bank values and a customer relationship edge make it unwise to sound a death knell.

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