Jenni Palocsik

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Article

Aug 25, 2014

Many banks aspire to change their branches from service centers to sales centers but with only marginal success. Some have responded by evolving their operating models from having separate tellers and sales employees to “universal” employees. […]

Article

Apr 30, 2014

When you’re in a highly regulated industry like banking, you’re no stranger to the sometimes overwhelming compliance requirements at the national, regional and state levels that apply to your customer interactions. “Compliance,” “risk” and “regulation” are […]