KAREN EPPER HOFFMAN_resized

Karen Epper Hoffman

Karen Epper Hoffman has been writing about banking and technology issues for nearly a quarter of a century for publications including American Banker, Bloomberg Businessweek and Financial Times' The Banker. She has also spoken and moderated panels at industry conferences.

  • Branches hold key to deposit growth, customer service

    Karen Epper Hoffman Jan 29, 2018

    Despite shrinking numbers, branches maintain their customer appeal. Here’s how branches can keep customers and grow the bottom line.

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  • In Africa, payment advances pay off—big

    Karen Epper Hoffman Nov 21, 2017

    New pipelines to the underbanked and ways for the financially distressed to crowdfund in an instant make Africa the spark continent.

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  • How FinTechs finally found allure in community banks

    Karen Epper Hoffman Sep 21, 2017

    Once tech followers, community banks now make desirable partners for FinTechs that seek more speed to market—and less red tape.

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  • For consumers, piqued interest on rising deposit rates

    Karen Epper Hoffman Sep 13, 2017

    Gone are the days when banks could count on depositors seeking shelter from the recession. With rising rates, how can banks rise to the occasion?

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  • The ATM turns 50—and hits a digital crossroads

    Karen Epper Hoffman Jul 24, 2017

    The ’60s innovation remains a retail banking staple—but a spotty marketing tool. Can the ATM mature into more than a cash dispensary?

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  • Alternative music for millennials: New payment options to win them over

    Karen Epper Hoffman Apr 7, 2017

    Millennials aren’t yet sold on mobile payments, but banks can start singing their tune with loyalty perks and speedier transactions.

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