Karen Epper Hoffman has been writing about banking and technology issues for nearly a quarter of a century for publications including American Banker, Bloomberg Businessweek and Financial Times' The Banker. She has also spoken and moderated panels at industry conferences.
Fraudsters are exploiting new opportunities with old tricks, from the "grandparent scam" to fake bank alerts.
Despite shrinking numbers, branches maintain their customer appeal. Here’s how branches can keep customers and grow the bottom line.
New pipelines to the underbanked and ways for the financially distressed to crowdfund in an instant make Africa the spark continent.
Once tech followers, community banks now make desirable partners for FinTechs that seek more speed to market—and less red tape.
Gone are the days when banks could count on depositors seeking shelter from the recession. With rising rates, how can banks rise to the occasion?
The ’60s innovation remains a retail banking staple—but a spotty marketing tool. Can the ATM mature into more than a cash dispensary?