Karen Epper Hoffman has been writing about banking and technology issues for nearly a quarter of a century for publications including American Banker, Bloomberg Businessweek and Financial Times' The Banker. She has also spoken and moderated panels at industry conferences.
Slowing economy, layoffs and other stressors are making malicious employees a greater concern for the financial industry.
An 'open to change' mentality is needed at the top for financial institutions to fully realize their digital futures.
Fraudsters are exploiting new opportunities with old tricks, from the "grandparent scam" to fake bank alerts.
Despite shrinking numbers, branches maintain their customer appeal. Here’s how branches can keep customers and grow the bottom line.
New pipelines to the underbanked and ways for the financially distressed to crowdfund in an instant make Africa the spark continent.
Once tech followers, community banks now make desirable partners for FinTechs that seek more speed to market—and less red tape.