Karen Epper Hoffman has been writing about banking and technology issues for nearly a quarter of a century for publications including American Banker, Bloomberg Businessweek and Financial Times' The Banker. She has also spoken and moderated panels at industry conferences.
Gone are the days when banks could count on depositors seeking shelter from the recession. With rising rates, how can banks rise to the occasion?
The ’60s innovation remains a retail banking staple—but a spotty marketing tool. Can the ATM mature into more than a cash dispensary?
Millennials aren’t yet sold on mobile payments, but banks can start singing their tune with loyalty perks and speedier transactions.
Efficient, accurate and fast, regulatory technology could master the compliance maze for financial service organizations.
Banks large and small are rethinking physical retail delivery. But rather than just work with decreased spaces and increased tech, forward-thinking institutions are taking a more considered, human approach to branch updates.
These women collaborate, communicate and create with the best of them. But the banking industry can do more to increase their ranks.