Karen Epper Hoffman has been writing about banking and technology issues for nearly a quarter of a century for publications including American Banker, Bloomberg Businessweek and Financial Times' The Banker. She has also spoken and moderated panels at industry conferences.
Real-time payments could be moving a step closer to reality under pressure from forces both inside and outside of the financial services industry, say BAI Payments Connect 2014 panelists.
For 2014, banks are committed to reducing expenses and operating more efficiently through better use of technology, improved hiring and training practices and right-sizing business units.
As in-branch customer transactions steadily decline, bankers are facing greater urgency to turn their offices into sales centers, say BAI Retail Delivery 2013 panelists.
As the role of the branch changes, banks are increasingly moving to a 'universal' model for their branch staff.
Digital signage in branches gives banks the opportunity to promote their products and their brand, and also engage with their community.
Financial institutions are looking to mobile payment devices both for a revenue boost and to solidify relationships with merchant customers.