Karen Epper Hoffman

Karen Epper Hoffman has been writing about banking and technology issues for nearly a quarter of a century for publications including American Banker, Bloomberg Businessweek and Financial Times' The Banker. She has also spoken and moderated panels at industry conferences.

  • Making Faster Payments a Reality

    Karen Epper Hoffman Mar 4, 2014

    Real-time payments could be moving a step closer to reality under pressure from forces both inside and outside of the financial services industry, say BAI Payments Connect 2014 panelists.

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  • Accelerating the Efficiency Engine

    Karen Epper Hoffman Feb 4, 2014

    For 2014, banks are committed to reducing expenses and operating more efficiently through better use of technology, improved hiring and training practices and right-sizing business units.

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  • Optimizing Branch Staffing for Sales

    Karen Epper Hoffman Oct 8, 2013

    As in-branch customer transactions steadily decline, bankers are facing greater urgency to turn their offices into sales centers, say BAI Retail Delivery 2013 panelists.

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  • A Universal Staffing Mix

    Karen Epper Hoffman Aug 26, 2013

    As the role of the branch changes, banks are increasingly moving to a 'universal' model for their branch staff.

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  • Branding the Branch, Digitally

    Karen Epper Hoffman Apr 8, 2013

    Digital signage in branches gives banks the opportunity to promote their products and their brand, and also engage with their community.

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  • Banks Take a ‘Swipe’ at Square

    Karen Epper Hoffman Feb 1, 2013

    Financial institutions are looking to mobile payment devices both for a revenue boost and to solidify relationships with merchant customers.

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