Karen Epper Hoffman has been writing about banking and technology issues for nearly a quarter of a century for publications including American Banker, Bloomberg Businessweek and Financial Times' The Banker. She has also spoken and moderated panels at industry conferences.
Once interested in developing and customizing their own systems, more banks are accelerating their use of outsourcing to keep up with fast-changing technology.
The eight finalists of the 2012 BAI-Finacle Global Innovation Awards are focused on using innovation to break outside of banking’s traditional product, service and channel boundaries.
As mobile banking evolves from its roots in online banking, can a separate regulatory regime be far behind?
The mobile channel offers banks new revenue opportunities in payments – if they can strike the right balance between instinctive caution and bold partnerships.
Singapore’s OCBC Bank reaches out to Generation Y with a youth-oriented branch and marketing message.
Banks need to support multiple operating systems, form factors and modalities in order to engage prospective mobile banking customers.