Karen Epper Hoffman has been writing about banking and technology issues for nearly a quarter of a century for publications including American Banker, Bloomberg Businessweek and Financial Times' The Banker. She has also spoken and moderated panels at industry conferences.
While many banks are embracing cloud computing as a means to make their systems more agile and efficient, they’re also moving cautiously because of data security concerns.
Nielsen Co. executive Jesse Goranson says social media should be in every bank’s marketing tool box.
Google executive Jerry Canning says it pays to be innovative – eventually.
Branch profitability needs to be analyzed by individual branch rather than at the network level, says consultant Theo Moumtzidis.
While the popularity of general-purpose reloadable prepaid cards is growing at a fast clip, banks need to weigh the pros and cons of offering them.
As mobile payments gathers momentum, industry players need to decide on which type of technical infrastructure to route and process the transactions.