Karl joined BAI in 2014 with more than 20 years of experience in the banking, payments, and software industries. Karl leads the BAI Learning & Development line of business and is focused on giving financial services leaders the powerful tools they need to confidently manage their compliance training. His background includes leadership roles with ABN AMRO North America, and a technology start-up serving the financial payments industry.
In a world where consumers spend and shop online 24/7, banks must figure out how to make online account opening a reality.
To win, financial institutions must practice the basics of career development, leadership programs and proper training.
Giving customers more control over how they bank begins with providing the tools they need, especially to open new accounts.
It’s time to integrate data and use analytics to win business. But banks must first resolve to dismantle internal barriers and learn from fintechs.
BAI Banking Outlook research reveals insight into the top business challenges and opportunities that financial services leaders face and what they should work to improve in the new year.
BAI Banking Outlook research in 2018 has revealed trends in talent management, customer retention and more. Here’s a look at findings that matter.