Lauri Giesen has spent more than 25 years writing about banking technology and payments for numerous business and financial publications. In the 1990s, she founded and edited Financial Service Online, a magazine covering Internet-based forays into banking and investment services.
Financial institutions need to protect consumers and obey the laws. But for the use of their data, customers want real value and help.
For banks, the phrase “team effort” may never fit so well as in the run-up to make sure new best practices stick.
Major banks once had a huge lead on community and regional institutions. Here’s how to change that—and even surge ahead.
In 2019, banks face a critical challenge: turning their data storehouses into their greatest asset in reaching, keeping and serving customers.
As community banks up their game for digital times, they’re learning new ways to reach out—and new ways to define ‘community.’
The jump in breach headlines highlights the hazards banks face. But processed correctly and protected vigilantly, customer data benefits all.