Lauri Giesen

Lauri Giesen

Lauri Giesen has spent more than 25 years writing about banking technology and payments for numerous business and financial publications. In the 1990s, she founded and edited Financial Service Online, a magazine covering Internet-based forays into banking and investment services.

  • Omnichannel customer service evolves

    Lauri Giesen May 27, 2020

    Some forward-looking financial institutions are making it happen faster than others.

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  • Winning the SMB deposit game: How technology leads the charge

    Lauri Giesen Dec 9, 2019

    Smart tech expands the digital footprint and services of community banks—putting them in play to win underserved small business.

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  • Expanding the mined: Beyond gathering data for data’s sake

    Lauri Giesen Oct 30, 2019

    Gathering and assembling the right data presents a challenge in itself. But first comes the call to set a strategy for applying it.

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  • Where regulation meets responsibility: The unwritten rules of customer data

    Lauri Giesen Aug 14, 2019

    Financial institutions need to protect consumers and obey the laws. But for the use of their data, customers want real value and help.

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  • Five sure steps to CECL success

    Lauri Giesen Jul 8, 2019

    For banks, the phrase “team effort” may never fit so well as in the run-up to make sure new best practices stick.

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  • Closing the mobile banking gap

    Lauri Giesen May 13, 2019

    Major banks once had a huge lead on community and regional institutions. Here’s how to change that—and even surge ahead.

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