Lauri Giesen has spent more than 25 years writing about banking technology and payments for numerous business and financial publications. In the 1990s, she founded and edited Financial Service Online, a magazine covering Internet-based forays into banking and investment services.
Before using Facebook and the like to reach customers, banks must put engagement (and laughs) ahead of product promotion.
The first mobile check deposit services appealed to techies. Now banks promote the user friendliness of revamped services as they tackle frustrations such as low deposit limits.
Emerging payment technologies will gain ground in 2017. Some represent competition and risk for banks, but others may help them get in on the action.
When developing new branches, banks must consider employee hiring and retraining issues as much as they think about technology and building design.
Following consumer affection for chatbots, some banks will use them to help customers monitor finances. But how—and are they secure?
The new Qualified Mortgage rules reduce the number of qualified mortgage approvals and increase compliance costs, lenders say.