Lauri Giesen

Lauri Giesen

Lauri Giesen has spent more than 25 years writing about banking technology and payments for numerous business and financial publications. In the 1990s, she founded and edited Financial Service Online, a magazine covering Internet-based forays into banking and investment services.

  • Social skills: Making bank social media click with customers

    Lauri Giesen Jun 14, 2017

    Before using Facebook and the like to reach customers, banks must put engagement (and laughs) ahead of product promotion.

    Read More
  • How banks grab consumers with remote deposit capture

    Lauri Giesen Mar 31, 2017

    The first mobile check deposit services appealed to techies. Now banks promote the user friendliness of revamped services as they tackle frustrations such as low deposit limits.

    Read More
  • Alternative payments strike paydirt

    Lauri Giesen Feb 13, 2017

    Emerging payment technologies will gain ground in 2017. Some represent competition and risk for banks, but others may help them get in on the action.

    Read More
  • Futuristic branches depend on the future skills of employees

    Lauri Giesen Jan 24, 2017

    When developing new branches, banks must consider employee hiring and retraining issues as much as they think about technology and building design.

    Read More
  • Betting on the bot: How chatbots will change the face of banking in 2017

    Lauri Giesen Jan 4, 2017

    Following consumer affection for chatbots, some banks will use them to help customers monitor finances. But how—and are they secure?

    Read More
  • Qualified Mortgage Rule Adds to Compliance Burden

    Lauri Giesen Dec 31, 2016

    The new Qualified Mortgage rules reduce the number of qualified mortgage approvals and increase compliance costs, lenders say.

    Read More