Lou Carlozo

Lou Carlozo is the former managing editor of BAI Banking Strategies

AI Woman

Podcast

Dec 17, 2019

Data can yield great value for banks and even more for customers. But so much hinges on defining the pain points account holders struggle with and how banks can best aggregate and leverage the data...
innovation head

Podcast

Dec 3, 2019

Whether it benefits customers and employees on the front end or core systems on the back end, digital transformation is a top shelf to-do for banks in 2019. But it's not as though the imperative comes with...
Teller_1

Podcast

Nov 26, 2019

Making consumer bank strategy stick ranks among the hottest topics in financial services today. But to get there, financial institutions must figure out how to balance a host of channels, from branches to call centers to...
Mobile banking

Podcast

Nov 19, 2019

Considering that smartphone apps are just a dozen years old, the technology has exploded far beyond anything Steve Jobs might've imagined when he unveiled the first iPhone. Now in 2019, the reality of mobile-centric banking...
Casual Bank Group

Podcast

Nov 12, 2019

Not much thought is always given to exactly what puts the "community" in “community banking.” But the renaissance in arts, technology, culture and entrepreneurial spirit in Detroit goes hand in hand with financial services leadership....
shutterstock_107808884-(1)

Podcast

Oct 29, 2019

Who is using direct banks and why? How do their customers define convenience? BAI’s Jason Mencias and Mark Riddle share insights from the latest BAI Banking Outlook report on this week’s podcast. Subscribe to...
Eric Hutcherson

Article

Oct 23, 2019

If  such a thing as slam dunks existed in the NBA’s human resources department—and perhaps they should, metaphorically speaking—then Eric Hutcherson would rule the realm with a winner’s credentials. Now with the NBA for more than […]
Millennial bankers 1

Podcast

Oct 22, 2019

Small businesses are a big deal to the people who own, operate and create them. But that doesn't mean they've had the easiest time working with banks and credit unions, who aren’t always able to...
GIA podcast

Podcast

Oct 15, 2019

Over the last decade, financial services innovation has flourished not just in volume but also in variety. In areas such as societal impact, marketing and human capital, a few special institutions are changing how business...
customer innovation

Podcast

Sep 24, 2019

Digital transformation demands that the role of the CFO change to meet a very particular, poignant set of challenges. The question is: How? Enter the "superhero CFO," a gifted and proactive leader who can literally...
talent and community

Podcast

Sep 17, 2019

Today's community banking environment demands an extra layer of hustle and decisive action to grow and compete. Fortunately, there's already a blueprint for success that leverages three factors: planning, marketing and talent management. To get...
employee customer engagement A

Podcast

Sep 10, 2019

With roots in business academia, behavior finance provides answers to explain the perplexing things all of us do as consumers. Why do we follow others in our spending decisions? Why are we motivated more by...
malware image

Podcast

Sep 3, 2019

Fraud has moved far beyond the days of passing bad checks and rigging ledger books, both in its volume and sophistication. In the hands of determined hackers, high tech stoops to low levels that threaten everyone,...
digital tU

Podcast

Aug 27, 2019

Wouldn’t it be nice to program a bank’s digital journey into a computer? Aside from being impossible, the task of digital transformation becomes that much harder for those who run community and regional banks in...
Millennial bankers 2

Podcast

Aug 20, 2019

Innovation in financial services sometimes overlooks the pressing needs of consumers who teeter on the edge of financial peril. Causes for trouble are many: staggering student loan debt, massive credit card balances and minuscule...

Podcast

Aug 13, 2019

Thanks to mobile technology and easy ecommerce, consumers find themselves in a new position of power where they compare their banking experience to other aspects of their effortless, seamless world. That poses a major quandary...
shutterstock_195028946-(1)

Podcast

Aug 6, 2019

Pinning down the fine points of how banks can conduct themselves ethically--and establish best practices across the organization--has always been tricky. On this podcast, BAI's Byron Marshall and Jason Mencias share new findings and actionable insights from...
interconnectivity 2

Podcast

Jul 30, 2019

Data can yield great value for banks and even more for customers. But so much hinges on defining the pain points account holders struggle with and how banks can best aggregate and leverage the data...
shutterstock_256649989-(1)

Podcast

Jul 9, 2019

Not much thought is always given to exactly what puts the “community” in “community banking.” But the renaissance in arts, technology, culture and entrepreneurial spirit in Detroit goes hand in hand with financial services leadership....
shutterstock_728178127

Podcast

Jul 1, 2019

For years, the banking industry has bandied about the word "innovation" until, ironically, it's become a tired cliche. What's more, the all-talk-no-action of "innovation theater" has taken center stage at too many financial institutions. Enter...
small business

Article

Jun 27, 2019

Much has been said about millennials (those born between 1981 and 1996) and how they don’t seem interested in traditional banks—a curious state of affairs, given that people need and use banking services for life. What’s more, millennials in 2019...