BAI Managing Editor Lou Carlozo

Lou Carlozo

An award-winning journalist, Lou Carlozo previously worked at the Philadelphia Inquirer, Chicago Tribune, AOL, Reuters and U.S. News & World Report. He lives in Chicago.  He can be reached at lcarlozo@bai.org.
  • Podcast: Customer service that surpasses expectations

    Lou Carlozo Jun 19, 2018

    John Maniscalco discusses how TD Bank puts itself in the customer's shoes to build what it calls a more human experience.

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  • Podcast: Retail banking's summer of challenges and changes

    Lou Carlozo Jun 12, 2018

    Betty Cowell, senior advisor at Simon-Kucher & Partners, shares what banks large and small can expect on the retail front in the second half of 2018.

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  • Innovation in banking: How problem solvers become pace setters

    Lou Carlozo Jun 11, 2018

    Innovation expert Amy Radin says banks can start their journey by asking how their next important project can change people’s lives.

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  • Podcast: Giving struggling consumers a second look

    Lou Carlozo Jun 5, 2018

    Luvleen Sidhu co-founder, president and chief strategy officer of BankMobile, discusses breakthrough practices that can help make a difference.

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  • Podcast: Small business lending that makes a big difference

    Lou Carlozo May 29, 2018

    Sam Taussig explains how digital lending platforms are taking the friction and guesswork out of small business loans.

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  • Podcast: From going digital to growing digital with power and purpose

    Lou Carlozo May 8, 2018

    Julien Courbe, of PwC, weighs in on how banks can gain focus and renewed perspective through picking the right projects—and leveraging the never-ending endgame of stellar customer experience.

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