BAI Managing Editor Lou Carlozo

Lou Carlozo

Lou Carlozo is the former managing editor of BAI Banking Strategies
  • How Hurricane Harvey led to a banking brainstorm

    • Lou Carlozo
    • Craig Guillot
    Aug 31, 2018

    USAA’s award-winning Aerial Imagery Tool was inspired by members in need—and brought to life in a culture that lives innovation daily.

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  • Innovation and the winners’ destination

    • Lou Carlozo
    • Craig Guillot
    Aug 29, 2018

    The BAI Global Innovation Awards winners showcase leadership. Now it’s time to learn from them at BAI Beacon.

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  • Podcast: How consumers behave and banks can best serve

    Lou Carlozo Aug 28, 2018

    In this podcast, Navy Federal Credit Union corporate economist Robert Frick discusses consumer misconceptions on investing and how financial institutions can best serve their clients.

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  • Podcast: Delighted customers through dedicated employees

    Lou Carlozo Aug 21, 2018

    Jamie Frogale, director of learning and development at Arlington Community Federal Credit Union, explains ways in which high-performing institutions support their employees, and benefits the organizations see as a result.

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  • Podcast: Credit unions, community banks and the path to frictionless customer service

    Lou Carlozo Aug 14, 2018

    Joe Salesky, the CEO at CRMNEXT Inc., discusses how the marriage of technology and proactivity can help banks deliver seamless customer experiences.

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  • Podcast: An invitation to banking innovation

    Lou Carlozo Aug 7, 2018

    JP Nicols of FinTech Forge talks about how this year's finalists for the BAI Global Innovation Awards exemplify first-class innovation across categories from data analytics to community impact.

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