BAI Managing Editor Lou Carlozo

Lou Carlozo

Lou Carlozo is the former managing editor of BAI Banking Strategies
  • Podcast: High-tech, high-level access and the 720-degree view of the customer

    Lou Carlozo Jul 24, 2018

    Oracle’s Sonny Singh discusses how banks need to adopt an overarching high-tech mindset that embraces innovation to give customers maximum value and satisfaction, inside and outside the branch.

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  • Podcast: Employee engagement, customer experience and banking excellence

    Lou Carlozo Jul 17, 2018

    Titi Cole, executive vice president, head of operations at Wells Fargo, talks about the changing technologies and mission of bank employees as they strive to make life better for their customers.

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  • Podcast: New ways to weigh credit worthiness for consumers

    Lou Carlozo Jul 10, 2018

    Poulomi Damany, vice president of data products for Credit Karma, discusses how banks can more effectively gauge the risk of lending to underserved consumers by using data beyond the FICO score.

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  • Podcast: Cybercurrency, security and the future of money

    Lou Carlozo Jun 26, 2018

    Al DeBonnett talks about moving towards a cashless society, and how this will impact the future of financial sovereignty in the U.S. and worldwide.

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  • Podcast: Customer service that surpasses expectations

    Lou Carlozo Jun 19, 2018

    John Maniscalco discusses how TD Bank puts itself in the customer's shoes to build what it calls a more human experience.

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  • Podcast: Retail banking's summer of challenges and changes

    Lou Carlozo Jun 12, 2018

    Betty Cowell, senior advisor at Simon-Kucher & Partners, shares what banks large and small can expect on the retail front in the second half of 2018.

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