BAI Managing Editor Lou Carlozo

Lou Carlozo

Lou Carlozo is the former managing editor of BAI Banking Strategies
  • Podcast: How banks will win customers in a "do it for me" payments world

    Lou Carlozo Apr 24, 2018

    Fran Duggan shares how banks can be the catalyst to exceed customer expectations in the payments world.

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  • Podcast: The bank branch dilemma: Smart answers to vexing questions

    Lou Carlozo Apr 17, 2018

    David Kerstein reveals which common assumptions about branches aren't always spot on, while offering precise insights on the road ahead.

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  • Podcast: A Netflix talent guru weighs in on bank talent management

    Lou Carlozo Apr 10, 2018

    Patty McCord, Netflix's former chief talent officer, talks about why banks should do away with both performance reviews and the notion of the “empowered” employee.

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  • Podcast: Building the best defense against crooks and hackers

    Lou Carlozo Apr 3, 2018

    David Bryan of IBM’s X-Force Red reveals how white hat hackers test (and often defeat) the cybersecurity measures businesses have in place, while offering practical advice for keeping bank data secure.

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  • Podcast: Fintech, payments and the revolution-evolution crossroads

    Lou Carlozo Mar 27, 2018

    Lamia Pardo of Pangea Money Transfer, offers her insight on the most exciting changes on the financial technology front.

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  • Podcast: How spirit and innovation make one bank so beloved

    Lou Carlozo Mar 20, 2018

    Before winning Most Innovative Finserv of the Year at the 2018 BAI Global Innovation Awards, USAA chief innovation officer Zachary Gipson sat down with BAI to shed some light around the organization's innovation philosophy and how it built a culture that promotes success.

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