BAI Managing Editor Lou Carlozo

Lou Carlozo

An award-winning journalist, Lou Carlozo previously worked at the Philadelphia Inquirer, Chicago Tribune, AOL, Reuters and U.S. News & World Report. He lives in Chicago.  He can be reached at lcarlozo@bai.org.
  • Nurturing the new guard

    • Lou Carlozo
    • Edmund Lawler
    May 20, 2019

    A look at how some companies outside of financial services benefit by developing emerging talent.

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  • Cannabis banking and the path to navigate compliance

    Lou Carlozo May 14, 2019

    Tony Repanich, president and chief operations officer for Shield Compliance, breaks down how banks can work with the thriving cannabis industry to manage risk, comply with regulations and satisfy operational demands associated with the market.

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  • Digital transformation that triumphs

    Lou Carlozo Apr 30, 2019

    Digital transformation can impact everything, from employees on the front end to core systems on the back end. Kristiane Koontz, executive vice president at Zions Bancorporation, shares her insights on this week’s podcast.

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  • Why top customer experience needs tough fraud protection

    Lou Carlozo Apr 23, 2019

    Debbie Peace, co-founder and CEO of ACH Alert, discusses how banks can strike a thoughtful balance between superior customer experience is strong fraud protection.

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  • The most valuable keys to customer engagement

    Lou Carlozo Apr 16, 2019

    Carrie Stapp, SVP of product management at Harland Clarke, sees the key to customer engagement as enabling the easy use of the products consumers value most.

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  • Podcast: The inside story of America's first mobile-only bank

    Lou Carlozo Apr 9, 2019

    Colin Walsh, CEO and co-founder of Varo Money, discusses the journey that made his financial institution the nation's first mobile-only bank.

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