BAI's leadership team tackles the hot topics for 2019, including talent management, data-driven customer experience and strengthening relationships.
David Kerstein, president of Peak Performance Consulting Group, shares his views on what lies ahead for branch banking in 2019.
John Findlay, founder and CEO of Launchfire, explains the benefits of gamification for banks and their employees.
Ben Schack, leader of U.S. digital partnerships at BMO Financial Group, discusses how banks can guide and mentor fintechs to maturity and create winning partnerships.
Clark Richey, chief technology officer at FactGem, discusses how to collect, protect and leverage the data banks have at their disposal.
Connie Theien, senior vice president, industry relations program, for the Federal Reserve System, discusses the revolutions stemming from the work of the Fed's Faster Payments Task Force.