Kerim Tumay, vice president of marketing for Kiran Analytics, discusses the ways banks can leverage great in-person customer experience to build loyalty, reduce churn and outdistance the competition.
Kunal Chopra. leader of Gradient Ascent's financial services practice, discusses the ways banks can make the most of their data in 2019.
BAI's leadership team tackles the hot topics for 2019, including talent management, data-driven customer experience and strengthening relationships.
David Kerstein, president of Peak Performance Consulting Group, shares his views on what lies ahead for branch banking in 2019.
John Findlay, founder and CEO of Launchfire, explains the benefits of gamification for banks and their employees.
Ben Schack, leader of U.S. digital partnerships at BMO Financial Group, discusses how banks can guide and mentor fintechs to maturity and create winning partnerships.