BAI Managing Editor Lou Carlozo

Lou Carlozo

Lou Carlozo is the former managing editor of BAI Banking Strategies
  • Podcast: Getting to the bottom of great customer experience in 2019

    Lou Carlozo Jan 22, 2019

    Kerim Tumay, vice president of marketing for Kiran Analytics, discusses the ways banks can leverage great in-person customer experience to build loyalty, reduce churn and outdistance the competition.

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  • Podcast: Realizing phenomenal potential of data in 2019

    Lou Carlozo Jan 15, 2019

    Kunal Chopra. leader of Gradient Ascent's financial services practice, discusses the ways banks can make the most of their data in 2019.

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  • Podcast: The top decisions of 2019 with the BAI Leadership Team

    Lou Carlozo Jan 8, 2019

    BAI's leadership team tackles the hot topics for 2019, including talent management, data-driven customer experience and strengthening relationships.

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  • Podcast: The big branch trends for 2019

    Lou Carlozo Jan 1, 2019

    David Kerstein, president of Peak Performance Consulting Group, shares his views on what lies ahead for branch banking in 2019.

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  • Podcast: How banks can win at gamification

    Lou Carlozo Dec 11, 2018

    John Findlay, founder and CEO of Launchfire, explains the benefits of gamification for banks and their employees.

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  • Podcast: Paths to profitable digital partnerships

    Lou Carlozo Dec 4, 2018

    Ben Schack, leader of U.S. digital partnerships at BMO Financial Group, discusses how banks can guide and mentor fintechs to maturity and create winning partnerships.

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