BAI Managing Editor Lou Carlozo

Lou Carlozo

An award-winning journalist, Lou Carlozo previously worked at the Philadelphia Inquirer, Chicago Tribune, AOL, Reuters and U.S. News & World Report. He lives in Chicago.  He can be reached at
  • Podcast: Branches, digital channels and customer experience without equal

    Lou Carlozo Nov 6, 2018

    Tom McDermott, co-founder and managing partner of Inver Consulting Group, lays out how banks can master omnichannel delivery to offer up the very best customer experience.

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  • Podcast: Sales and the magic touch of high-touch coaching

    Lou Carlozo Oct 30, 2018

    Lisa Oliver, president and CEO of the Cooperative Bank of Cape Cod, gives an insider’s view into the world of high-touch sales coaching.

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  • Podcast: Winning the war for top talent

    Lou Carlozo Oct 23, 2018

    In a job seeker’s market featuring fierce competition from outside the sector, banks can still win talent. Debbie Morris, senior talent management consultant with Cox Enterprises, explains how.

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  • Innovation, insight, excitement: Highlights from BAI Beacon 2018

    Lou Carlozo Oct 19, 2018

    The event showcased the best of technology, leadership, strategy and financial services transformation

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  • Podcast: Humanizing the digital banking experience with Jim Marous

    Lou Carlozo Oct 16, 2018

    In this podcast, Jim Marous discusses the findings of the recent BAI and Digital Banking Report on humanizing the digital banking experience.

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  • Podcast: How banks can get high performance from high tech

    Lou Carlozo Sep 25, 2018

    Matt Mills, chief commercial officer at Featurespace, discusses the best ways banks can apply smart decision making to their high-tech journey.

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