BAI Managing Editor Lou Carlozo

Lou Carlozo

An award-winning journalist, Lou Carlozo previously worked at the Philadelphia Inquirer, Chicago Tribune, AOL, Reuters and U.S. News & World Report. He lives in Chicago.  He can be reached at lcarlozo@bai.org.
  • Private eyes, indeed: Wells Fargo business customers benefit from eyeprint technology

    Lou Carlozo Feb 2, 2017

    The technology scans the finer features of the eye to create a new layer of banking security—and enough buzz to earn accolades in the BAI Global Innovation Awards.

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  • In the new recipe for helpful banking robots, Pepper provides the spice

    Lou Carlozo Jan 26, 2017

    The humanoid concierge deployed by Japan’s Mizuho Financial Group has been a runaway hit with customers—and judges—at the BAI Global Innovation Awards.

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  • Funny money: In new ads, Citi spokesgirl puts secretive adults on the spot

    Lou Carlozo Dec 22, 2016

    She’s 12. She looks innocent. But when she asks grownups to share their financial details, she gains the upper hand in a game of truth-or-dare.

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  • Data to dollars: How customer information drives revenue in a digital age

    Lou Carlozo Dec 6, 2016

    The potential for financial institutions to target ads and prospect new customers is greater than ever, says Cognizant’s Dave Macey.

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  • Happy Banksgiving: What a difference a holiday makes

    Lou Carlozo Nov 22, 2016

    More than just a chance to reflect on gratitude, the season gives us pause to look back at stories of positive impact we might’ve missed.

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  • Happy ‘grew’ year: Five best sales practices for banks in 2017

    • Lou Carlozo
    • Robert Stowe England
    Nov 9, 2016

    Growing the customer base and keeping consumers happy remain timeless challenges, even in a digital age. Here’s how to tackle those tasks.

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