Patrick Sanders

Patrick Sanders

Based in Maryland, Patrick Sanders is an assistant managing editor for U.S. News & World Report and formerly worked as an editor for The Associated Press and at newspapers in West Virginia, Connecticut, Pennsylvania and Indiana.

  • Rolling with the Dodd-Frank rollback

    Patrick Sanders Oct 8, 2018

    The unpopular banking regulation was revised and scaled back in May. So how have banks dealt with the changes in the months since?

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  • Answering fintech’s multiple-choice question: Build, buy or partner?

    Patrick Sanders Aug 10, 2018

    There’s no set response, as the best solution varies from bank to bank and hinges on factors far beyond high-tech nuts and bolts.

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  • Give the customers what they want: Less and more

    Patrick Sanders Jul 16, 2018

    Customers want face-to-face help with vexing problems and to be left alone to tackle simple tasks. But oddly, some banks can’t tell the difference.

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  • How to keep your bank’s customers, even when they get fighting mad

    Patrick Sanders May 30, 2018

    Reasons for customer ire range from thoughtless cross-selling to piling on fees. But smart banks listen and work to make things right.

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  • Five ways to deliver on customer service like Amazon, no matter the regulatory roadblocks

    Patrick Sanders May 18, 2018

    It’s easy to envy the e-commerce king. But in following a strict regulatory rule book, banks can write a better customer service playbook.

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  • Before Amazon checks out banking, a reality check

    Patrick Sanders Apr 4, 2018

    Taking over financial services isn’t as easy as swallowing Whole Foods. The huge hurdles range from tight regulation to strict data security.

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