• BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 13, 2018

    Podcast: Prime payments insights from the Fed

    Connie Theien, senior vice president, industry relations program, for the Federal Reserve System, discusses the revolutions stemming from the work of the Fed's Faster Payments Task Force.

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  • Podcast: Prime payments insights from the Fed

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 13, 2018

    Connie Theien, senior vice president, industry relations program, for the Federal Reserve System, discusses the revolutions stemming from the work of the Fed's Faster Payments Task Force.

    Read More
  • Podcast: Branches, digital channels and customer experience without equal

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 6, 2018

    Tom McDermott, co-founder and managing partner of Inver Consulting Group, lays out how banks can master omnichannel delivery to offer up the very best customer experience.

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  • Podcast: Sales and the magic touch of high-touch coaching

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 30, 2018

    Lisa Oliver, president and CEO of the Cooperative Bank of Cape Cod, gives an insider’s view into the world of high-touch sales coaching.

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  • Drive your bank’s growth through smart industry research

    Karl Dahlgren
    Karl Dahlgren Oct 29, 2018

    BAI Banking Outlook research in 2018 has revealed trends in talent management, customer retention and more. Here’s a look at findings that matter.

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  • Podcast: Winning the war for top talent

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 23, 2018

    In a job seeker’s market featuring fierce competition from outside the sector, banks can still win talent. Debbie Morris, senior talent management consultant with Cox Enterprises, explains how.

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  • Innovation, insight, excitement: Highlights from BAI Beacon 2018

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 19, 2018

    The event showcased the best of technology, leadership, strategy and financial services transformation

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  • Podcast: Humanizing the digital banking experience with Jim Marous

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 16, 2018

    In this podcast, Jim Marous discusses the findings of the recent BAI and Digital Banking Report on humanizing the digital banking experience.

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