• Terry Badger
    Terry Badger May 26, 2020

    Banks as an essential service during COVID-19

    BAI CEO Debbie Bianucci discusses why banks are well-positioned to deal with the COVID-19 disruption, and what they can and should be doing for their customers to help them get through these unprecedented times.

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  • Banks as an essential service during COVID-19

    Terry Badger
    Terry Badger May 26, 2020

    BAI CEO Debbie Bianucci discusses why banks are well-positioned to deal with the COVID-19 disruption, and what they can and should be doing for their customers to help them get through these unprecedented times.

    Read More
  • David Kerstein: a friend who drove positive change

    BAI_Logo_Primary_RGB
    BAI May 6, 2020

    Like many others, we at BAI were deeply saddened to learn industry veteran David Kerstein passed away in April. Join us in looking back at David’s important thought leadership contributions to the industry.

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  • Banks weigh the "when" and "how" of reopening

    Debbie Bianucci
    Debbie Bianucci May 1, 2020

    Employee and customer health are paramount, so a test-and-learn approach may strike the right balance between safety and normalcy, writes BAI CEO Debbie Bianucci.

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  • Rising to the PPP Challenge

    Terry Badger
    Terry Badger Apr 28, 2020

    Brian Mauntel, president of Heartland Bank in central Ohio, discusses how his community institution quickly worked through the obstacles of PPP and delivered for its small business customers.

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  • Fraud prevention and cybersecurity: Minimizing losses while providing a great CX

    Holly Hughes_resized2
    Holly Hughes Apr 22, 2020

    BAI's Holly Hughes talks with Wintrust’s John Koleno and OneSpan’s David Vergara about the key challenges around providing a great customer experience while also protecting against fraud and the tools and technology that can help.

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  • Gen Z is fond of fintech, but they like tellers too

    Terry Badger
    Terry Badger Apr 21, 2020

    Generation Z may have grown up as digital natives, but when it comes to banking, they’re not just about the technology.

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  • COVID-19 and the importance of 'Doing Digital'

    Terry Badger
    Terry Badger Apr 14, 2020

    On this week's podcast, Chris Skinner – influential commentator, blogger and author – discusses his new book, which highlights five banks that are leading the way in digital transformation, and why digital matters as the industry contends with the coronavirus pandemic.

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