• Anne Brennan
    Anne Brennan Jul 20, 2018

    The bank office renovation revolution

    Slapping down new carpet and paint is out. So are cubicles. But rooftop patios give workers and customers a lift, even as bank expenses drop.

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  • The bank office renovation revolution

    Anne Brennan
    Anne Brennan Jul 20, 2018

    Slapping down new carpet and paint is out. So are cubicles. But rooftop patios give workers and customers a lift, even as bank expenses drop.

    Read More
  • For individuals and the banking industry, mentoring matters more than ever

    George Warfel
    George Warfel Jul 19, 2018

    BAI has expanded its Emerging Leaders Network at the perfect time to meet the profession’s emergent needs.

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  • From ideation to innovation—and invention

    Craig Guillot
    Craig Guillot Jul 18, 2018

    Finalists for the BAI Global Innovation Awards embody curiosity, grit and a proven ability to lead change rather than follow it.

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  • Podcast: Employee engagement, customer experience and banking excellence

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jul 17, 2018

    Titi Cole, executive vice president, head of operations at Wells Fargo, talks about the changing technologies and mission of bank employees as they strive to make life better for their customers.

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  • Give the customers what they want: Less and more

    Patrick Sanders
    Patrick Sanders Jul 16, 2018

    Customers want face-to-face help with vexing problems and to be left alone to tackle simple tasks. But oddly, some banks can’t tell the difference.

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  • Keep your mobile moving and your customers clued in

    Greg Beaubien
    Greg Beaubien Jul 13, 2018

    Outstanding mobile banking tools are key to attracting and keeping customers. Just don’t leave your customers in the dark.

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  • Promotions in motion: New ways for financial institutions to win customers

    Jeanne Pinder_resized
    Jeanne Pinder Jul 12, 2018

    The days of passive gift giving have been replaced by an era of interactivity in which parties, yoga classes and hotlines to the CEO are among the common customer perks.

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