Bank executives want to know—and execute on—what customers want. In the fast-moving age of the consumer, there’s no time to waste.
Getting data to produce a powerful competitive advantage is within reach if you have the right tools at your disposal.
John Findlay, founder and CEO of Launchfire, explains the benefits of gamification for banks and their employees.
Fraudsters know call centers are more vulnerable than other points of entry. Here’s how financial institutions can mount a robust defense.
Success is a three-part process: Define your strategy, learn your customers’ needs and size up the competition’s offerings.
Automation and artificial intelligence have major limits, especially in solving sticky problems and deepening relationships
For banks, advanced algorithms hold the keys to keeping customer data safe—an imperative as high-profile hacks continue to make headlines.