• Dewald Nolte
    Dewald Nolte Dec 13, 2018

    Five things that float the customer’s boat

    Bank executives want to know—and execute on—what customers want. In the fast-moving age of the consumer, there’s no time to waste.

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  • Five things that float the customer’s boat

    Dewald Nolte
    Dewald Nolte Dec 13, 2018

    Bank executives want to know—and execute on—what customers want. In the fast-moving age of the consumer, there’s no time to waste.

    Read More
  • Taking on a tech breakthrough: Machine learning without the learning curve

    Vijay Mehta
    Vijay Mehta Dec 12, 2018

    Getting data to produce a powerful competitive advantage is within reach if you have the right tools at your disposal.

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  • Podcast: How banks can win at gamification

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 11, 2018

    John Findlay, founder and CEO of Launchfire, explains the benefits of gamification for banks and their employees.

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  • The call center commandment: Don’t put fraud protection on hold

    Howard Altman_resized
    Howard Altman Dec 10, 2018

    Fraudsters know call centers are more vulnerable than other points of entry. Here’s how financial institutions can mount a robust defense.

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  • How to drive your bank’s growth with the right product portfolio

    Victoria Lubnik
    Victoria Lubnik Dec 7, 2018

    Success is a three-part process: Define your strategy, learn your customers’ needs and size up the competition’s offerings.

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  • Banking’s tech versus touch challenge (and what to do about it)

    Peter Harlamon
    Peter Harlamon Dec 6, 2018

    Automation and artificial intelligence have major limits, especially in solving sticky problems and deepening relationships

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  • The future of fighting cyberfraud, today

    Bobbie Dimitrova
    Bobbie Dimitrova Dec 5, 2018

    For banks, advanced algorithms hold the keys to keeping customer data safe—an imperative as high-profile hacks continue to make headlines.

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