• Karl Dahlgren
    Karl Dahlgren Apr 19, 2019

    Channeling greatness: Mastering the touchpoints of the omnichannel customer experience

    Giving customers more control over how they bank begins with providing the tools they need, especially to open new accounts.

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  • Channeling greatness: Mastering the touchpoints of the omnichannel customer experience

    Karl Dahlgren
    Karl Dahlgren Apr 19, 2019

    Giving customers more control over how they bank begins with providing the tools they need, especially to open new accounts.

    Read More
  • Five steps to succeed and prosper in cannabis banking

    Tony Repanich
    Tony Repanich Apr 18, 2019

    Even as the cannabis sector takes off, conflicting state and federal laws challenge bankers. Here’s how to stay compliant and become a smart, trusted player.

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  • Goodbye entanglement, hello engagement: Seeking a new way to measure success

    Geoff Thomas Apr 17, 2019

    Every financial institution wants deeply involved customers. But to get there, banks need to dig deeper to deliver great experiences.

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  • The most valuable keys to customer engagement

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Apr 16, 2019

    Carrie Stapp, SVP of product management at Harland Clarke, sees the key to customer engagement as enabling the easy use of the products consumers value most.

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  • What banks can expect from UltraFICO

    Kevin King
    Kevin King Apr 15, 2019

    Though far from perfect, the credit evaluation tool marks an important step forward for lenders and consumers.

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  • Where do banks stand in the digital revolution?

    Charles Wendel
    Charles Wendel Apr 12, 2019

    Customers like the speed and convenience of digital and aren't going back. Banks betting on a gradual shift in consumers’ digital preferences do so at their own risk.

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  • Bank marketing moves from funnel to the flywheel

    Sue Woodward
    Sue Woodard Apr 11, 2019

    Marketing and sales once relied on a transaction model. But when banks use data to strengthen relationships, growth explodes.

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