• Scott Hansen
    Scott Hansen Jan 17, 2020

    Moving toward a modern approach to customer experience

    Excel at these five dimensions of CX to bring moments of delight to ever-loyal customers.

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  • Moving toward a modern approach to customer experience

    Scott Hansen
    Scott Hansen Jan 17, 2020

    Excel at these five dimensions of CX to bring moments of delight to ever-loyal customers.

    Read More
  • Prescription for prosperity: collaborations between financial services and consumer healthcare

    Jeff Grobaski Jan 16, 2020

    Cross-industry partnerships, particularly with healthcare players, represent a deep well of opportunity.

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  • Cut the back-office payments chaos in 2020

    Stephanie Foster and Dennis Wang Jan 15, 2020

    Financial institutions may accept six or more payment types, while customers need simpler, more-efficient payment solutions.

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  • How to grow confidence in growing loans

    Karl Dahlgren
    Karl Dahlgren Jan 14, 2020

    BAI research identifies organic loan growth as a top business challenge in the coming year.

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  • Three ways to acquire new customers

    Holly Hughes_resized2
    Holly Hughes Jan 13, 2020

    Why reputation, content marketing, and omnichannel communication are crucial to bringing in prospects.

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  • Gaining an edge in the battle for deposits

    Spencer Presley
    Spencer Presley Jan 3, 2020

    How community banks can compete as the financial services landscape grows more complex.

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  • The ABCs of APIs and payments

    Jeanne Pinder_resized
    Jeanne Pinder Jan 2, 2020

    While "application programming interface" doesn’t roll off the tongue, they are important to incorporate. Linking third-party system APIs will change payments forever.

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