• George Warfel
    George Warfel Oct 22, 2018

    How to strengthen strategic planning in the fintech age

    The sad truth is that most banks fail to look ahead when it comes to high-tech forecasting. Here’s how to regain a competitive advantage.

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  • Podcast: High-tech, high-level access and the 720-degree view of the customer

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jul 24, 2018

    Oracle’s Sonny Singh discusses how banks need to adopt an overarching high-tech mindset that embraces innovation to give customers maximum value and satisfaction, inside and outside the branch.

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  • Why digitized portfolios give lenders a competitive advantage

    Scott McCarthy
    Scott McCarthy Jul 23, 2018

    Especially in sectors such as the construction industry, digitization cuts lender risk and leads to smart portfolio decisions.

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  • The bank office renovation revolution

    Anne Brennan
    Anne Brennan Jul 20, 2018

    Slapping down new carpet and paint is out. So are cubicles. But rooftop patios give workers and customers a lift, even as bank expenses drop.

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  • For individuals and the banking industry, mentoring matters more than ever

    George Warfel
    George Warfel Jul 19, 2018

    BAI has expanded its Emerging Leaders Network at the perfect time to meet the profession’s emergent needs.

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  • From ideation to innovation—and invention

    Craig Guillot
    Craig Guillot Jul 18, 2018

    Finalists for the BAI Global Innovation Awards embody curiosity, grit and a proven ability to lead change rather than follow it.

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  • Podcast: Employee engagement, customer experience and banking excellence

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jul 17, 2018

    Titi Cole, executive vice president, head of operations at Wells Fargo, talks about the changing technologies and mission of bank employees as they strive to make life better for their customers.

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  • Give the customers what they want: Less and more

    Patrick Sanders
    Patrick Sanders Jul 16, 2018

    Customers want face-to-face help with vexing problems and to be left alone to tackle simple tasks. But oddly, some banks can’t tell the difference.

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