• Duena Blomstrom
    Duena Blomstrom Apr 23, 2018

    Passion, caring and daring in banking: High time to learn before time’s up

    Deferring learning about FinTech is not an option. What’s more, there’s a deficit in the so-called soft value of heart.

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  • Sign on the bottom line: How e-signatures keep bank branches relevant in the digital age

    Tommy Petrogiannis
    Tommy Petrogiannis Jan 24, 2018

    Branches can get current through specialized digital technology that cuts paperwork and boosts efficiency.

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  • Podcast: How to create winning employee engagement

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 23, 2018

    Teresa Tanner of Fifth Third Bancorp discusses the fine points of employee engagement.

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  • When the toaster is toast: Real incentives for smart banks to attract and keep customers

    John D. Orr
    John D. Orr Jan 22, 2018

    Forget those TV giveaways. Customers are getting away because your competitors offer better online experiences and financial perks.

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  • Setting sale: How to build a winning cross-silo referral program

    Mark Renfro
    Mark Renfro Jan 19, 2018

    The path to cross-silo success lies in asking five crucial questions—and working tirelessly to provide your team with smart answers.

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  • How to build a better branch: One expert’s blueprint

    Ray Ehscheid
    Ray Ehscheid Jan 18, 2018

    Sometimes it takes an architectural viewpoint to inform the details that will best serve customers and create a positive, dynamic experience.

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  • Non-growing pains: Does your customer loyalty focus hurt expansion?

    Sue Hines
    Sue Hines Jan 17, 2018

    The prospect of retaining loyal customers makes bank leaders ecstatic—until they discover that the value proposition is often static.

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  • Podcast: After two decades, internet banking continues to change

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 16, 2018

    Nicole Lorch, First Internet Bank’s executive vice president and chief operating officer, shares her perspective on where banks must focus in 2018 to remain viable in the digital realm.

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