• Scott Hansen
    Scott Hansen Jan 17, 2020

    Moving toward a modern approach to customer experience

    Excel at these five dimensions of CX to bring moments of delight to ever-loyal customers.

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  • Where banking success meets behavioral finance

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 10, 2019

    How does behavioral finance shape the important financial decisions consumers make? Meg Goodman, operational leader for Jacobs & Clevenger, breaks it down.

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  • The must-haves for success in digital transformation

    Anthony Macciola
    Anthony Macciola Sep 9, 2019

    Start with mobile onboarding and process intelligence to leverage AI technology and automation to the max.

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  • How credit unions can harness the ‘virtuous circle’ of innovation

    Mehmet Sezgin
    Mehmet Sezgin Sep 6, 2019

    Start with these four cornerstones to instill a startup mindset that serves customers and employees alike.

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  • Don’t horse around with these trojans: Preparing for the next wave of vicious banking malware

    Chad Loeven Sep 5, 2019

    Learn about some of the industry’s most complicated, pernicious and hard-to-detect malware, and how we arrived at this point.

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  • Five sure steps to achieve AI success—and sidestep the pitfalls

    Jeanne Pinder_resized
    Jeanne Pinder Sep 4, 2019

    When AI equals hype, think twice. Even in a high-speed world of high-tech, patience and planning remain key.

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  • Banking’s best ways to fight digital-age fraud

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 3, 2019

    Alisdair Faulkner, from LexisNexis Risk Solutions, discusses how financial institutions can balance robust fraud protection with friction-free customer experience.

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  • Lose limitations, find the money: a roadmap for growth

    Dave Kerstein_resized
    David Kerstein Aug 30, 2019

    How to overcome the growth challenge? Run with these five strategies—and walk the talk.

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