• Anne Brennan
    Anne Brennan Jul 20, 2018

    The bank office renovation revolution

    Slapping down new carpet and paint is out. So are cubicles. But rooftop patios give workers and customers a lift, even as bank expenses drop.

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  • Five critical requirements for customer experience in an ultra-connected era

    Keith Pearce Jul 11, 2018

    Giving customers cross-channel consistency is challenging. But updated infrastructure creates the right foundation for today, and the future.

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  • Podcast: New ways to weigh credit worthiness for consumers

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jul 10, 2018

    Poulomi Damany, vice president of data products for Credit Karma, discusses how banks can more effectively gauge the risk of lending to underserved consumers by using data beyond the FICO score.

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  • Innovation, the next generation

    Debbie Bianucci
    Debbie Bianucci Jul 9, 2018

    This year's BAI’s Global Innovation Awards will inspire innovation--not just by honoring what the winners did, but also exploring in more depth how they did it.

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  • 10 steps to successful digital transformation

    Dave Kerstein_resized
    David Kerstein Jul 6, 2018

    In this rapidly changing environment, how should financial institutions develop their digital strategy? Here’s a 10-step roadmap for success.

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  • Detect, protect, perfect: Eight steps to supercharge your fraud detection techniques

    Michael Ames Jul 5, 2018

    When it comes to the fight against fast-moving digital crime, investigators are struggling to hold their own.The time has come to knit together strong detection and best business practices.

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  • Keeping customer data safe from abuse—and safe to use

    Lauri Giesen
    Lauri Giesen Jul 3, 2018

    The jump in breach headlines highlights the hazards banks face. But processed correctly and protected vigilantly, customer data benefits all.

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  • Hacked together: How crooks create one fake person from many real people

    Howard Altman_resized
    Howard Altman Jul 2, 2018

    Identity fraud hit record levels in 2017. But with dollar amounts flat, thieves are working a new angle stolen straight from a horror flick.

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