• Scott Hansen
    Scott Hansen Jan 17, 2020

    Moving toward a modern approach to customer experience

    Excel at these five dimensions of CX to bring moments of delight to ever-loyal customers.

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  • The freelance market is growing. Grow with it.

    Rick Gonzalez
    Rick Gonzalez Dec 23, 2019

    Shed your preconceptions about the gig economy, one of the fastest growing segments of our national workforce -- and a significant potential source of new deposits.

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  • Take your customers on a multichannel journey

    John Federman
    John Federman Dec 19, 2019

    Pave the way toward loyalty by blending the best of the in-person experience with the convenience of technology.

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  • Top 2019 podcasts: Getting a grip on the best data insights

    BAI Dec 17, 2019

    Todd Barnhart, executive vice president, head of retail distribution for PNC Financial Services Group, talks about how banks can make their data treasure troves work to greatest advantage.

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  • Work on your workflows to advance your efficiency

    Jay Coomes Dec 16, 2019

    Streamlining internal processes leads to competitive advantages — and happier customers.

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  • Helping consumers clear the check clearing hurdle

    Victoria Dougherty Dec 13, 2019

    Financial solutions should match consumers’ new spending habits, which lean more than ever towards instant funds access.

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  • Open banking opens pathways to digital transformation

    Alan Brown
    Allan Brown Dec 12, 2019

    The case for going all-in on a more open future for the financial services industry.

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  • Podcast: Getting in gear for 2020

    Matt McGuire
    Matt McGuire Dec 10, 2019

    What challenges and opportunities lie ahead for financial services leaders in 2020? BAI’s Karl Dahlgren and Jason Mencias walk us through the findings of new BAI Banking Outlook research.

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