• Stephen Butler
    Stephen Butler Jan 18, 2019

    Putting the ‘instant’ in instant mortgages

    For all the promises of mortgages quick as a wink, quick approvals don’t mean fast cash. Here’s a roadmap to positive change.

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  • The top three driving forces of the financial services industry in 2019

    Karl Dahlgren
    Karl Dahlgren Jan 2, 2019

    BAI Banking Outlook research reveals insight into the top business challenges and opportunities that financial services leaders face and what they should work to improve in the new year.

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  • Five branch strategies for 2019

    Dave Kerstein_resized
    David Kerstein Jan 1, 2019

    Robotics? Data nerds? Better front-line tools? Use these strategies to reap near-term success and outflank the competition for the long haul.

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  • Podcast: The big branch trends for 2019

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 1, 2019

    David Kerstein, president of Peak Performance Consulting Group, shares his views on what lies ahead for branch banking in 2019.

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  • U.S. neo-banks: A digital revolution and its roadblocks

    Chris Ward
    Chris Ward Dec 20, 2018

    Will we soon see the next wave of challengers disrupt the world’s biggest retail finance market? Or are the barriers to entry still too high?

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  • Fintech’s positives for delivering deposits

    Patrick Sanders
    Patrick Sanders Dec 19, 2018

    Deposit growth the old-fashioned way only goes so far. Fintech tools can turn customer data into smart insights that attract big business.

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  • Four of banking’s best marketing campaigns in 2018

    Jeanne Pinder_resized
    Jeanne Pinder Dec 18, 2018

    The standouts run the gamut from home-grown video content to declaring a new day for savings-account interest rates.

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  • Want to supercharge customer engagement in branches? Look to your contact center

    Mary Lou Joseph Dec 17, 2018

    The channels look and feel different—but customers see them as one. Here’s how to get the best from branches through contact center tools.

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