• George Warfel
    George Warfel Oct 22, 2018

    How to strengthen strategic planning in the fintech age

    The sad truth is that most banks fail to look ahead when it comes to high-tech forecasting. Here’s how to regain a competitive advantage.

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  • Fake IDs: How banks can spot and stop synthetic fraud

    Nick DeLeonardis
    Nick DeLeonardis Oct 2, 2018

    False identities drain the credit lines banks extend. But financial institutions can learn to defend against this growing trend.

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  • How banks can succeed through a strong risk culture

    Brian Schwartz
    Brian Schwartz Oct 1, 2018

    Breaches, compliance and ethics aren’t the purview of one department—rather they begin and end with a bank’s values.

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  • How Umpqua Bank ups its digital customer service game

    Jeanne Pinder_resized
    Jeanne Pinder Sep 28, 2018

    Before her BAI Beacon session, Umpqua’s Rilla Delorier shares how the Go-To app makes the digital personal.

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  • How to leverage self-service to satisfy today’s on-the-go banking customer

    Rebecca Hellmann
    Rebecca Hellmann Sep 27, 2018

    While they love personal service, many account holders would rather do some things solo. Here’s how to help them help themselves.

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  • Seven steps to successful digital transformation

    • Danny Vicente
    • Jason Bettinger
    Sep 26, 2018

    Digital change is moving fast. Here’s how to take the faster lane to that high-tech place where you can make smart strategic bets.

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  • Podcast: How banks can get high performance from high tech

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 25, 2018

    Matt Mills, chief commercial officer at Featurespace, discusses the best ways banks can apply smart decision making to their high-tech journey.

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  • Coming to a hip café near you: a bank branch?

    John F. Wasik
    John F. Wasik Sep 24, 2018

    Caixa Bank’s imaginCafé, a BAI Global Innovation Awards finalist, is just one innovative branch idea that surprises and delights customers.

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