• Andrew Davies
    Andrew Davies Nov 15, 2019

    Where risk meets customer experience: the right mix through smart tech

    Money moves faster than ever thanks to digital. How can providers offer an experience that’s secure and user-friendly?

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  • An NBA veteran’s winning insights on all-star talent

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 23, 2019

    After five years as the NBA’s chief of human resources, Eric Hutcherson has a championship record on talent, diversity, inclusion and more.

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  • How to gain points by tackling small business pain points

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 22, 2019

    Small businesses are a big deal but that doesn't mean they've had the easiest time working with banks and credit unions. Chris Spiek, vice president of customer acquisition at Autobooks, discusses designing and executing the right solutions to win the loyalty of this dynamic customer segment on this week’s podcast.

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  • Seven ways for bank branches to succeed in a digital world

    Dawn Wotapka
    Dawn Wotapka Oct 21, 2019

    Spanning areas from customer service to universal banking, these insights are crucial to branch transformation success.

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  • Success through selling the sales environment

    Jerry Bradley
    Jerry Bradley Oct 18, 2019

    Banks that spend too much time worrying about sales culture should instead focus on guidance, support and communication.

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  • Fighting financial fragmentation is all about relationships

    Tyson Nargassans
    Tyson Nargassans Oct 16, 2019

    One irony of the digital banking revolution is that high-tech data analysis can help traditional institutions win back a place of importance in people’s financial lives.

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  • Innovation insights: A look at the 2019 BAI Global Innovation Awards winners

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Oct 15, 2019

    Fresh off announcing this year's winners of the BAI Global Innovation Awards, BAI president and CEO Debbie Bianucci shares what makes this year's crop stand out and how true innovation permeates every layer of a forward-thinking financial institution.

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  • Picking the right path to payments platform modernization

    10.15 ANIL DAS
    Anil Das Oct 14, 2019

    To start down the road to success, embrace these five drivers and four approaches.

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