• Anne Brennan
    Anne Brennan Jul 20, 2018

    The bank office renovation revolution

    Slapping down new carpet and paint is out. So are cubicles. But rooftop patios give workers and customers a lift, even as bank expenses drop.

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  • How AI will revolutionize the financial services workplace

    Marc West
    Marc West Jun 20, 2018

    For all the fears of robots replacing people, AI is ready to enhance job performance and boost satisfaction for workers and consumers.

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  • Podcast: Customer service that surpasses expectations

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 19, 2018

    John Maniscalco discusses how TD Bank puts itself in the customer's shoes to build what it calls a more human experience.

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  • How the best banks optimize branch hours with predictive analytics

    Deb Stewart_resize
    Deb Stewart Jun 18, 2018

    When to open the doors? When to close them? Those tough questions, and more, are best answered by robust analytics.

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  • Today’s best practices for compliance risk assessment

    Lauri Giesen
    Lauri Giesen Jun 15, 2018

    Compliance involves more data than ever before. But the benefits from employee commitment extend beyond checking off another box.

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  • High-tech wrecking balls: The five biggest cyber threats to banks in 2018

    Howard Altman_resized
    Howard Altman Jun 14, 2018

    From state-backed hackers to call-center cracks, the threats have multiplied in sophistication and number. But smart banks can fight back.

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  • Why web forms boost customer experience and loyalty

    Cedric Savarese
    Cedric Savarese Jun 13, 2018

    The journey to digitization follows many roads. Using web forms puts consumers and banks in the fast lane.

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  • Podcast: Retail banking's summer of challenges and changes

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 12, 2018

    Betty Cowell, senior advisor at Simon-Kucher & Partners, shares what banks large and small can expect on the retail front in the second half of 2018.

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