• Duena Blomstrom
    Duena Blomstrom Apr 23, 2018

    Passion, caring and daring in banking: High time to learn before time’s up

    Deferring learning about FinTech is not an option. What’s more, there’s a deficit in the so-called soft value of heart.

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  • Cross-selling, without crossing the line: The powerful value proposition for smart, compliant banks

    Brian Stone
    Brian Stone Mar 23, 2018

    For its bad press in 2016, cross-selling doesn’t need to be negative. Research shows that done right, banks and consumers both win.

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  • Setting sale: 10 things you need to know as you build a successful 'new retail' experience

    Sandeep Deobhakta
    Sandeep Deobhakta Mar 22, 2018

    As brick-and-mortar giants such as Toys ‘R’ Us fail, here’s what banks can learn from Alibaba and the digital outlets that succeed.

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  • Your ‘reality check-up’: Getting beyond the busy work to gauge your bank’s health

    Tony Wright
    Tony Wright Mar 21, 2018

    Bankers are stressed. CEOs are strapped for time. But more than ever, banks must face issues beyond the grind that affect the bottom line.

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  • Podcast: How spirit and innovation make one bank so beloved

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Mar 20, 2018

    Zachary Gipson, the Chief Innovation Officer from USAA takes us behind the scenes of his organization's innovation and culture success.

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  • Your gold mettle moment: How to stop fraudsters from stealing the spotlight at worldwide events

    Jeff Wixted
    Jeff Wixted Mar 19, 2018

    Showcase contests not only attract the eyes of the world but the hands of thieves as well. Enter your four-point game plan.

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  • The new wealth of knowledge: Roboadvisors and the human touch

    Patrick Sanders
    Patrick Sanders Mar 16, 2018

    Financial institutions that struggled with the robo playbook of low fees and AI now use it to foster—yes—human customer relationships.

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  • Fiduciary limbo: The struggle to get in step with the government’s new wealth management rule

    Lauri Giesen
    Lauri Giesen Mar 15, 2018

    It’s common sense to honor a client’s best interests. But how to do that remains foggy as the White House reviews—and could rewrite—a new retirement planning rule.

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