• Scott Hansen
    Scott Hansen Jan 17, 2020

    Moving toward a modern approach to customer experience

    Excel at these five dimensions of CX to bring moments of delight to ever-loyal customers.

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  • Top 2019 podcasts: Mastering the digital-physical mix

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    BAI Nov 26, 2019

    Ben Hopper, SVP and head of consumer bank strategy at First Tennessee Bank, shares his insights on achieving the optimal digital-physical combination to benefit customers and bolster banks in 2019.

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  • With your CECL deadline extension in hand, here’s where to start

    Jim Bander
    Jim Bander Nov 25, 2019

    Don’t sit back and relax because you have more time. Start by finding and filling the data gaps.

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  • Three ways to extend efficiencies throughout your organization

    Joe Ehrhardt
    Joe Ehrhardt Nov 22, 2019

    Make no mistake: efficiency is a competitive edge. Consider these tips when fine-tuning your processes.

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  • How the deep data revolution is transforming the CFO role

    Nov 20, 2019

    Tomorrow’s top finance leaders have a crucial task: to find value in analytics and generate insights to drive company strategy and profitability.

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  • Top 2019 podcasts: The inside story of America's first mobile-only bank

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    BAI Nov 19, 2019

    Mobile-centric banking has arrived, with Varo Money delighting customers to the tune of 13,000-plus five star reviews on the App Store and Google Play. Colin Walsh, Varo's CEO and co-founder, describes the journey from blueprint to charter on one of BAI Banking Strategies' top podcast episodes of the year.

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  • What values should drive Uber’s fintech strategy?

    Monica Eaton-Cardone
    Monica Eaton-Cardone Nov 18, 2019

    The rideshare giant needs to focus on consumer protections as it accelerates plans to launch its fintech division.

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  • Where risk meets customer experience: the right mix through smart tech

    Andrew Davies
    Andrew Davies Nov 15, 2019

    Money moves faster than ever thanks to digital. How can providers offer an experience that’s secure and user-friendly?

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