• Craig Guillot
    Craig Guillot Sep 16, 2019

    Branch formats, bright future: Rethinking brick-and-mortar for modern markets

    Is it a coffeeshop? A yoga studio? A concert venue? It’s all of the above, if it’s today’s bank branch reinventing itself to please customers.

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  • Take me to your lender: How robotic agents fight mortgage processing profit drains

    Arvind Jagannath
    Arvind Jagannath Aug 12, 2019

    Here’s how AI takes the errors, sluggishness and exhausting paperwork out of the homebuying equation.

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  • Three ‘Es’ to easy mobile deposit adoption: engagement, experience, education

    Andy Shank Aug 8, 2019

    Despite its convenience, the technology intimidates many customers. Banks can turn the tide when they show—and tell—how it works.

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  • Sidestep the ‘go digital’ drama: Write your own script

    • Elizabeth Conlisk
    • Michael Goyne
    Aug 7, 2019

    By watching how online merchants treat their customers, mortgage industry leaders can create a game-changing digital experience.

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  • BAI's latest findings on bank culture and conduct

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 6, 2019

    BAI's Byron Marshall and Jason Mencias share actionable insights from the latest BAI Banking Outlook survey on culture, conduct and ethics in financial services organizations.

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  • Wide open banking: A connected model for loyalty success

    Manish Grover
    Manish Grover Aug 5, 2019

    Traditional ways of measuring loyalty fall short. Enter a financial services breakthrough that rewrites the script.

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  • Your 2020 budget: Budging to maximize results

    Dave Kerstein_resized
    David Kerstein Aug 1, 2019

    Most financial institution budget plans focus too much on increments versus aspirational change. Here’s how to optimize your performance.

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  • Collections and the next recession: An overlooked prep strategy

    Angela Granger
    Angela Granger Aug 1, 2019

    The economy’s record bull run can’t last forever. Now’s the time for banks to put tech-savvy collections strategies into place.

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