• John D. Orr
    John D. Orr Jan 22, 2018

    When the toaster is toast: Real incentives for smart banks to attract and keep customers

    Forget those TV giveaways. Customers are getting away because your competitors offer better online experiences and financial perks.

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  • Podcast: Home equity loans: From frustration to acceleration

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 5, 2017

    Tim Smith of FirstClose shares how organizations can rise to the challenges and answer the demands of today's customers.

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  • After the Faster Payments Task Force, what next?

    Lauri Giesen
    Lauri Giesen Dec 4, 2017

    After delivering an action plan to move the industry forward in 2017, the heavy lifting begins to make a 2020 goal.

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  • The bank data ABCs of M&As: How to merge information between legacy systems

    Kris Bishop
    Kris Bishop Dec 1, 2017

    Smart, strategic data management goes beyond the business-as-usual approach banks have used for decades.

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  • Cybercrime, artificial intelligence and new frontiers in the battle against fraud

    Howard Altman_resized
    Howard Altman Nov 30, 2017

    Bad actors will stop at nothing to take their threats to the next level. But if it’s AI they plan to wield, banks stand ready to stay a step ahead.

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  • How time and technology impact millennial credit growth

    Nidhi Verma
    Nidhi Verma Nov 29, 2017

    Census figures and a recent TransUnion study confirm that millennials have unique credit needs and habits compared to Generation X.

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  • Podcast: Emotional bonds, customer connection and lasting loyalty

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Nov 28, 2017

    Dan Leemon of Motista explains the links between values and needs, market segments, and how resonating with the right emotions attracts much more loyal, profitable customers.

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  • Why SMB lending equals smart money for banks

    Chance Castellucio
    Chance Castellucio Nov 27, 2017

    Banks and credit unions have the funding; small-to-medium sized businesses need it. So how come the two sides remain disconnected?

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