• Duena Blomstrom
    Duena Blomstrom Apr 23, 2018

    Passion, caring and daring in banking: High time to learn before time’s up

    Deferring learning about FinTech is not an option. What’s more, there’s a deficit in the so-called soft value of heart.

    Read More
  • A FinTech trailblazer reflects on the true meaning of innovation

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Mar 14, 2018

    Sue Britton, the CEO and co-founder of one of Canada’s most dynamic FinTech accelerators is a self-styled trailblazer.

    Read More
  • Marijuana, banks and the perils of a growing business

    Craig Guillot
    Craig Guillot Mar 13, 2018

    Marijuana is legal in most states but illegal federally. That’s meant a funding struggle, with few banks ready to take the risk that serving these new businesses presents.

    Read More
  • Weighing the scale: Should banks explore or ignore Net Promoter Scores?

    Mar 12, 2018

    Some beloved banks score high on this metric that measures consumer promoters versus detractors. It turns out the score itself has plenty of both.

    Read More
  • What really counts: How observing bank branches optimizes staffing beyond the numbers

    Deb Stewart_resize
    Deb Stewart Mar 9, 2018

    Turning branches into top performers isn’t just about counting employees and ticking off tasks. Enter observation and analysis.

    Read More
  • Of data and deadlines: The scramble for cybersecurity compliance

    Vishal Gupta
    Vishal Gupta Mar 8, 2018

    The race is on to meet new cybersecurity measures. Data-centric security platforms could steer banks in the right direction.

    Read More
  • It’s no secret: The Bank Secrecy Act needs a major overhaul

    Howard Altman_resized
    Howard Altman Mar 7, 2018

    The 1970 legislation predates cybercrime and organized foreign hackers. But calls for a BSA facelift are gathering bipartisan support.

    Read More
  • For the mortgage industry, so much depends on customer service spend

    Mia Papanicolaou
    Mia Papanicolaou Mar 6, 2018

    Mortgage providers struggle with customer retention. Enter a roadmap that points the way forward.

    Read More