• Scott Hansen
    Scott Hansen Jan 17, 2020

    Moving toward a modern approach to customer experience

    Excel at these five dimensions of CX to bring moments of delight to ever-loyal customers.

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  • Moving from AI awareness to meaningful implementation

    Babak Hodjat
    Babak Hodjat Nov 14, 2019

    Most executives understand how important AI can be for their institutions. So why does adoption still lag behind?

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  • Finding the right digital partners: Forget buzzwords, focus on these seven points

    Vanessa Wu Nov 13, 2019

    When embarking on a new digital initiative, carefully selecting your digital partners can help ensure that your efforts lead to true digital transformation.

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  • Top 2019 podcasts: How one bank championed community resurgence

    BAI Nov 12, 2019

    Chris McComish, chief banking officer, consumer and wealth management, at Chemical Bank, discusses Detroit's powerful comeback and the role his bank has played in relationship-driven growth and prosperity.

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  • Direct banks, deposit growth and market domination

    Karl Dahlgren
    Karl Dahlgren Nov 11, 2019

    New BAI Banking Outlook research shows why direct banks are winning the deposit battle and what consumers want.

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  • Finding your marketplace: How customer data maximizes marketing performance

    Traci DeGolier
    Traci DeGolier Nov 8, 2019

    In an uncertain economic climate, marketers must adopt a data-driven mindset to create real value that connects to their efforts.

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  • As rates drop, four deposit-growth strategies

    John F. Wasik
    John F. Wasik Nov 7, 2019

    With the Federal Reserve making multiple interest-rate cuts this year, crafting a deposit-growth strategy these days can feel like standing on a teeter-totter.

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  • Realizing (finally) the promise of artificial intelligence

    Jeanne Pinder_resized
    Jeanne Pinder Nov 6, 2019

    The financial services industry hasn’t caught up to the technology just yet. But momentous momentum continues to build.

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