• Anne Brennan
    Anne Brennan Jul 20, 2018

    The bank office renovation revolution

    Slapping down new carpet and paint is out. So are cubicles. But rooftop patios give workers and customers a lift, even as bank expenses drop.

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  • How eSignatures help banks improve customer experience

    Michael-Ball
    Michael Ball May 21, 2018

    With so many aspects of banking going digital—and consumers following along—electronic signatures are coming into their own.

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  • Five ways to deliver on customer service like Amazon, no matter the regulatory roadblocks

    Patrick Sanders
    Patrick Sanders May 18, 2018

    It’s easy to envy the e-commerce king. But in following a strict regulatory rule book, banks can write a better customer service playbook.

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  • Spot and stop email phishing before your bank becomes bait

    Craig Guillot
    Craig Guillot May 17, 2018

    Sending fake emails in the name of real theft has grown into a sinister, cunning practice—with banks square in the crosshairs of criminals.

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  • Should banks build or buy conversational AI?

    Dror Oren
    Dror Oren May 16, 2018

    The FinTech philosophy of conventional banks needs a fresh look in the era of the chatbot and virtual assistant.

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  • Five best practices to innovate and simplify governance, risk and compliance

    Kevin Malicki May 15, 2018

    Regulation and compliance are immutable facts of banking life. Technology can open the door to transformation and greater simplicity.

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  • Why blockchain matters—and bitcoin doesn’t

    George Warfel
    George Warfel May 14, 2018

    Many assume the digital ledger exists to trade cryptocurrency. In truth, blockchain stands to change banking for good, with or without bitcoin.

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  • Building your best culture of compliance, and beyond

    Karl Dahlgren
    Karl Dahlgren May 11, 2018

    A ‘punch list’ mindset puts financial institutions at risk. Treating training as an opportunity means a win for customers, shareholders and banks.

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