• Craig Guillot
    Craig Guillot May 22, 2019

    Closing the gap on vendor vulnerabilities

    Third parties can leave the door open to a cyberattack. Enter contracts and continuous monitoring as swift, sure defenses.

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  • The large need for small-dollar lending

    • Kenneth Patrick
    • David Pommerehn
    Mar 25, 2019

    With a green light from federal authorities, banks can once again help customers meet short-term financial needs and save money.

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  • Customer journey mapping: The long and winning road

    Holly Hughes_resized2
    Holly Hughes Mar 22, 2019

    Banks that study their customers’ interactions can anticipate needs and remove pain points, paving the way to loyalty and lasting satisfaction.

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  • Making cash easier for consumers and small businesses

    • Micki Seager
    • Louis Layton
    Mar 21, 2019

    Banks that expand their cash options provide a valuable service to the unbanked and underbanked—and attract new business.

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  • Winning the competition for commercial lending

    Randy Wynn
    Randy Wynn Mar 20, 2019

    Commercial loans drive many a bank’s bottom line. But how do smart financial institutions attract and engage eager borrowers?

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  • Podcast: Smart ways to address new consumer habits with innovative tech

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Mar 19, 2019

    BAI Global Innovation Awards judge Alex Sion of Citi's D10X program talks about how banks can better understand consumer habits and address them with smart digital tech.

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  • Four customer engagement lessons to spark loan volume

    Stephenie Williams
    Stephenie Williams Mar 18, 2019

    Here’s what leading retailers can teach us about creating consumer engagement to robust loan traffic.

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  • Put on your rethinking caps: Relationship banking in a digital era

    Charles Wendel
    Charles Wendel Mar 15, 2019

    Banks have employed time-tested models to create and grow customer bonds. But is it now a case of limited time?

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