• Maria Allen Jul 16, 2019

    Opening up to open banking

    The new model translates to great opportunities to serve customers. Here’s how to take advantage of the flexibility and agility it offers.

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  • Steadfast or out fast: Will millennials stay with your organization?

    Karl Dahlgren
    Karl Dahlgren May 3, 2019

    To win, financial institutions must practice the basics of career development, leadership programs and proper training.

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  • The reg that begs the question: How well do you really know your customer?

    Cisco Liquido2
    Cisco Liquido May 2, 2019

    Siloed data remains a major obstacle. Getting it into one focused file marks a win for bank employees and customers alike.

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  • Why marketing must work hand-in-glove with IT

    Holly Hughes_resized2
    Holly Hughes May 1, 2019

    As the martech stack grows, so must the collaboration between marketing and IT leaders.

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  • Digital transformation that triumphs

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Apr 30, 2019

    Digital transformation can impact everything, from employees on the front end to core systems on the back end. Kristiane Koontz, executive vice president at Zions Bancorporation, shares her insights on this week’s podcast.

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  • How pooling branch staff improves customer and workforce engagement

    Kerim Tumay
    Kerim Tumay Apr 29, 2019

    In the face of continued branch staffing challenges, the pooling of resources is key to keeping employees and customers happy.

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  • Five steps, sure bets on the road to customer experience success

    Jeanne Pinder_resized
    Jeanne Pinder Apr 26, 2019

    Delighting customers begins with mastering the data and leveraging your best tech to makes their lives easier.

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  • The automation equation: Tackling banking security challenges

    Sriniketh Chakravarthi
    Sriniketh Chakravarthi Apr 25, 2019

    Before bots can do their best work, banks must address privacy and safety concerns. Here’s how to strike a balance—and transcend it.

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