• Duena Blomstrom
    Duena Blomstrom Apr 23, 2018

    Passion, caring and daring in banking: High time to learn before time’s up

    Deferring learning about FinTech is not an option. What’s more, there’s a deficit in the so-called soft value of heart.

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  • How to handle questions about cryptocurrency from your customers

    Patrick Sanders
    Patrick Sanders Feb 2, 2018

    Given their volatility and lack of central bank backing, bitcoin and other cryptocurrencies represent real danger for financial services clients.

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  • AI, as in actionable insights: The future of artificial intelligence in payments

    Fran Duggan
    Fran Duggan Feb 1, 2018

    Consumers are starting to chat up their devices. As the devices chat back, banks can join the conversation with improved, expanded service.

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  • Needles and PINs: From jackpotting to skimming, why ATMs are more vulnerable than ever

    Howard Altman_resized
    Howard Altman Jan 31, 2018

    The Secret Service is warning banks of a new ATM hack that’s hit the U.S. Here’s how to fight the forms of fraud aimed at teller machines.

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  • Podcast: Building the bottom line beyond Generations X, Y and Z

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 30, 2018

    Deidra Colvin, Chief Marketing Officer at Baker Hill, makes her case for a more inclusive consumer group she calls the “Now Generation.”

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  • Branches hold key to deposit growth, customer service

    KAREN EPPER HOFFMAN_resized
    Karen Epper Hoffman Jan 29, 2018

    Despite shrinking numbers, branches maintain their customer appeal. Here’s how branches can keep customers and grow the bottom line.

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  • Regulation overtime: How to tackle the top four areas of CECL impact

    Shanon McLachlan
    Shanon McLachlan Jan 26, 2018

    The Current and Expected Credit Loss model promises major changes for bank accounting. Here’s how to tackle the required changes before the clock runs out.

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  • Excellent executive execution: How to save retail banking

    Rolland D. Johannsen
    Rolland D. Johannsen Jan 25, 2018

    Some might argue retail isn’t worth the effort. But smart transformation strategies can revitalize this crucial business segment.

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