• Andrew Davies
    Andrew Davies Nov 15, 2019

    Where risk meets customer experience: the right mix through smart tech

    Money moves faster than ever thanks to digital. How can providers offer an experience that’s secure and user-friendly?

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  • When fintech takes on a greater purpose

    Aug 20, 2019

    Innovation in financial services sometimes overlooks the pressing needs of consumers who teeter on the edge of financial peril. Causes for trouble are many: staggering student loan debt, massive credit card balances and minuscule savings. Yet fintechs can make a major difference. To explain how, we'll chat with David Reiling, CEO of Sunrise Banks and author of the book "Fintech4GOOD."

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  • A Woodstock attendee and financial services pro reflects on moving on ​

    Charles Wendel_resized
    Charles B. Wendel Aug 16, 2019

    Fifty years after the legendary concert, our monthly contributor explains why pop culture and banking can’t turn back the clock.

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  • Life in the really fast lane: How banks can prepare for the 5G revolution

    Craig Guillot
    Craig Guillot Aug 15, 2019

    The fifth generation wireless system is here. Banks can ignore it at their own peril or race to the front lines of customer experience.

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  • Where regulation meets responsibility: The unwritten rules of customer data

    Lauri Giesen
    Lauri Giesen Aug 14, 2019

    Financial institutions need to protect consumers and obey the laws. But for the use of their data, customers want real value and help.

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  • Take me to your lender: How robotic agents fight mortgage processing profit drains

    Arvind Jagannath
    Arvind Jagannath Aug 12, 2019

    Here’s how AI takes the errors, sluggishness and exhausting paperwork out of the homebuying equation.

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  • Three ‘Es’ to easy mobile deposit adoption: engagement, experience, education

    Andy Shank Aug 8, 2019

    Despite its convenience, the technology intimidates many customers. Banks can turn the tide when they show—and tell—how it works.

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  • Sidestep the ‘go digital’ drama: Write your own script

    • Elizabeth Conlisk
    • Michael Goyne
    Aug 7, 2019

    By watching how online merchants treat their customers, mortgage industry leaders can create a game-changing digital experience.

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