• Craig Guillot
    Craig Guillot Sep 16, 2019

    Branch formats, bright future: Rethinking brick-and-mortar for modern markets

    Is it a coffeeshop? A yoga studio? A concert venue? It’s all of the above, if it’s today’s bank branch reinventing itself to please customers.

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  • Right versus right now: Long versus short-term digital strategies

    Eric Brandt
    Eric Brandt Jun 19, 2019

    It’s tempting to tackle digital transformation in quick-fix fashion. Here’s why the long view represents your very best bet.

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  • Why consumers want authentic banking—now

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 18, 2019

    Rick Calero, senior managing director, institutional client manager for TIAA, talks about the authentic banking movement and its efforts to address a host of issues from financial literacy to the impact of banking fees.

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  • Beating the CECL clock and crowded field: The competitive edge in regulation

    Craig Guillot
    Craig Guillot Jun 17, 2019

    Beyond checklist chores with the new accounting standard, banks can also gain major market advantages—if they know where to start

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  • An environment of change: The positive promise of green banking

    Charles Wendel
    Charles Wendel Jun 13, 2019

    As consumers and public figures demand more from banks, those that go green can get out front on a major issue.

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  • The top four digital challenges in financial services—and five ways to meet them

    Ken Jackowitz
    Ken Jackowitz Jun 13, 2019

    As banks bolster their tech, they must serve many masters. Enter these effective ways to come out ahead.

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  • No small talk: Why conversational AI is propelling bank channels

    Dror Oren
    Dror Oren Jun 12, 2019

    Customers who seek better experiences will find them at institutions that turn virtual assistants into real problem solvers.

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  • Coming out on top in today’s talent war

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 11, 2019

    Janet Coletti, a human resources executive at M&T Bank, discusses the smart strategies banks can use to attract, hire and retain the best talent.

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