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    Mark Riddle Oct 14, 2016

    Changing branches in a digital age

    While increased use of digital banking interactions doesn’t mean the branch is dead, it does mean branches need to evolve to meet new customer expectations.

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  • Changing branches in a digital age

    250x250_Mark
    Mark Riddle Oct 14, 2016

    While increased use of digital banking interactions doesn’t mean the branch is dead, it does mean branches need to evolve to meet new customer expectations.

    Read More
  • Rise of the super banks post-crisis

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    Nick Rose Apr 8, 2016

    Merger and acquisition activity over the past decade has transformed large U.S. banks into increasingly dominant mega-banks and reduced the market share controlled by smaller ones, particularly in major urban areas.

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  • Rethinking the generation gap in banking

    Mar 25, 2016

    Despite the stereotypes of Millennials going all-digital for their banking needs, jumping to conclusions about generational change can lead bankers astray, according to BAI Research.

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  • Millennials on banks and money

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    Chris Skinner Dec 11, 2015

    When it comes to banking relationships and attitudes towards money, Millennials resemble previous generations more than you might think.

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  • How to boost performance with branches

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    Nick Rose Jul 10, 2015

    Banks looking to optimize their performance need to focus on their branch density in each market – some markets need more branches while others may require a complete pullout.

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  • The only partly digital future

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    Mark Riddle Jun 12, 2015

    While digital technology is critical for the future of banking, branches and call centers will be with us for a long time to come and need to be integrated with the digital channels.

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  • Predictive Analytics for Strategic Capacity Planning

    Jim Delapa Aug 5, 2014

    In an era when branch efficiency is paramount, predictive analytics can help improve strategic planning for capacity utilization and workforce deployment.

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