• Mar 12, 2018

    Weighing the scale: Should banks explore or ignore Net Promoter Scores?

    Some beloved banks score high on this metric that measures consumer promoters versus detractors. It turns out the score itself has plenty of both.

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  • Weighing the scale: Should banks explore or ignore Net Promoter Scores?

    Mar 12, 2018

    Some beloved banks score high on this metric that measures consumer promoters versus detractors. It turns out the score itself has plenty of both.

    Read More
  • Seven costly digital mistakes of bank marketers

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    Mark Riddle Sep 19, 2017

    For all the talk of online channel importance, financial institutions are missing crucial opportunities to engage customers online.

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  • Changing branches in a digital age

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    Mark Riddle Oct 14, 2016

    While increased use of digital banking interactions doesn’t mean the branch is dead, it does mean branches need to evolve to meet new customer expectations.

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  • Rise of the super banks post-crisis

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    Nick Rose Apr 8, 2016

    Merger and acquisition activity over the past decade has transformed large U.S. banks into increasingly dominant mega-banks and reduced the market share controlled by smaller ones, particularly in major urban areas.

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  • Rethinking the generation gap in banking

    Mar 25, 2016

    Despite the stereotypes of Millennials going all-digital for their banking needs, jumping to conclusions about generational change can lead bankers astray, according to BAI Research.

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  • Millennials on banks and money

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    Chris Skinner Dec 11, 2015

    When it comes to banking relationships and attitudes towards money, Millennials resemble previous generations more than you might think.

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  • How to boost performance with branches

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    Nick Rose Jul 10, 2015

    Banks looking to optimize their performance need to focus on their branch density in each market – some markets need more branches while others may require a complete pullout.

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