• Karl Dahlgren
    Karl Dahlgren Nov 11, 2019

    Direct banks, deposit growth and market domination

    New BAI Banking Outlook research shows why direct banks are winning the deposit battle and what consumers want.

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  • Why banks need analytics to create relevance with customers

    Karl Dahlgren
    Karl Dahlgren Jan 10, 2019

    It’s time to integrate data and use analytics to win business. But banks must first resolve to dismantle internal barriers and learn from fintechs.

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  • Drive your bank’s growth through smart industry research

    Karl Dahlgren
    Karl Dahlgren Oct 29, 2018

    BAI Banking Outlook research in 2018 has revealed trends in talent management, customer retention and more. Here’s a look at findings that matter.

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  • Weighing the scale: Should banks explore or ignore Net Promoter Scores?

    Mar 12, 2018

    Some beloved banks score high on this metric that measures consumer promoters versus detractors. It turns out the score itself has plenty of both.

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  • Seven costly digital mistakes of bank marketers

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    Mark Riddle Sep 19, 2017

    For all the talk of online channel importance, financial institutions are missing crucial opportunities to engage customers online.

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  • Changing branches in a digital age

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    Mark Riddle Oct 14, 2016

    While increased use of digital banking interactions doesn’t mean the branch is dead, it does mean branches need to evolve to meet new customer expectations.

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  • Rise of the super banks post-crisis

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    Nick Rose Apr 8, 2016

    Merger and acquisition activity over the past decade has transformed large U.S. banks into increasingly dominant mega-banks and reduced the market share controlled by smaller ones, particularly in major urban areas.

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  • Rethinking the generation gap in banking

    Mar 25, 2016

    Despite the stereotypes of Millennials going all-digital for their banking needs, jumping to conclusions about generational change can lead bankers astray, according to BAI Research.

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