• Karl Dahlgren
    Karl Dahlgren Jan 10, 2019

    Why banks need analytics to create relevance with customers

    It’s time to integrate data and use analytics to win business. But banks must first resolve to dismantle internal barriers and learn from fintechs.

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  • Millennials on banks and money

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    Chris Skinner Dec 11, 2015

    When it comes to banking relationships and attitudes towards money, Millennials resemble previous generations more than you might think.

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  • How to boost performance with branches

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    Nick Rose Jul 10, 2015

    Banks looking to optimize their performance need to focus on their branch density in each market – some markets need more branches while others may require a complete pullout.

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  • Predictive Analytics for Strategic Capacity Planning

    Jim Delapa Aug 5, 2014

    In an era when branch efficiency is paramount, predictive analytics can help improve strategic planning for capacity utilization and workforce deployment.

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  • Turning Small Business into Big Business

    Mar 11, 2013

    While small businesses may be costly to serve, they also constitute one of the most attractive customer segments for revenue-starved bankers, according to a new BAI Research study.

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  • Relationships Built on Trust

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    Mark Riddle Aug 17, 2012

    Financial institutions say they want to be “relationship focused,” but doing so will require winning back some lost customer trust.

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  • How to Generate Loan Growth

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    Mark Riddle May 11, 2012

    The efforts by banks to focus their loan generation activities on high-value customer segments will require top-quality implementation by well-trained frontline employees.

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  • Segmentation Comes of Age

    Mar 28, 2012

    A new study from BAI Research finds that customer segmentation strategies are the key to improving share of wallet among existing customers.

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