It’s time to integrate data and use analytics to win business. But banks must first resolve to dismantle internal barriers and learn from fintechs.
When it comes to banking relationships and attitudes towards money, Millennials resemble previous generations more than you might think.
Banks looking to optimize their performance need to focus on their branch density in each market – some markets need more branches while others may require a complete pullout.
In an era when branch efficiency is paramount, predictive analytics can help improve strategic planning for capacity utilization and workforce deployment.
While small businesses may be costly to serve, they also constitute one of the most attractive customer segments for revenue-starved bankers, according to a new BAI Research study.
Financial institutions say they want to be “relationship focused,” but doing so will require winning back some lost customer trust.
The efforts by banks to focus their loan generation activities on high-value customer segments will require top-quality implementation by well-trained frontline employees.
A new study from BAI Research finds that customer segmentation strategies are the key to improving share of wallet among existing customers.