While increased use of digital banking interactions doesn’t mean the branch is dead, it does mean branches need to evolve to meet new customer expectations.
The latest iteration of BAI’s Demand Pulse research shows banks focused on generating quality assets and customers in 2014.
The mobile revolution in banking is here, as we’ve been told countless times, but what’s the business case?
While small businesses may be costly to serve, they also constitute one of the most attractive customer segments for revenue-starved bankers, according to a new BAI Research study.
As retail banks face mounting cost pressures, a new research study seeks to discover if it’s possible to boost profitability with thinner branch networks supplemented by electronic distribution channels.
Financial institutions say they want to be “relationship focused,” but doing so will require winning back some lost customer trust.
The efforts by banks to focus their loan generation activities on high-value customer segments will require top-quality implementation by well-trained frontline employees.
A new study from BAI Research finds that customer segmentation strategies are the key to improving share of wallet among existing customers.