Some beloved banks score high on this metric that measures consumer promoters versus detractors. It turns out the score itself has plenty of both.
In an era when branch efficiency is paramount, predictive analytics can help improve strategic planning for capacity utilization and workforce deployment.
While small businesses may be costly to serve, they also constitute one of the most attractive customer segments for revenue-starved bankers, according to a new BAI Research study.
Financial institutions say they want to be “relationship focused,” but doing so will require winning back some lost customer trust.
The efforts by banks to focus their loan generation activities on high-value customer segments will require top-quality implementation by well-trained frontline employees.
A new study from BAI Research finds that customer segmentation strategies are the key to improving share of wallet among existing customers.
An analytical framework for determining branch profitability is required as bankers approach the difficult task of deciding whether to close unprofitable or marginal branches.
BAI’s Mark Riddle highlights bank plans for restoring profitability through both expense control and greater share of wallet.