• Mar 12, 2018

    Weighing the scale: Should banks explore or ignore Net Promoter Scores?

    Some beloved banks score high on this metric that measures consumer promoters versus detractors. It turns out the score itself has plenty of both.

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  • Predictive Analytics for Strategic Capacity Planning

    Jim Delapa Aug 5, 2014

    In an era when branch efficiency is paramount, predictive analytics can help improve strategic planning for capacity utilization and workforce deployment.

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  • Turning Small Business into Big Business

    Mar 11, 2013

    While small businesses may be costly to serve, they also constitute one of the most attractive customer segments for revenue-starved bankers, according to a new BAI Research study.

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  • Relationships Built on Trust

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    Mark Riddle Aug 17, 2012

    Financial institutions say they want to be “relationship focused,” but doing so will require winning back some lost customer trust.

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  • How to Generate Loan Growth

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    Mark Riddle May 11, 2012

    The efforts by banks to focus their loan generation activities on high-value customer segments will require top-quality implementation by well-trained frontline employees.

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  • Segmentation Comes of Age

    Mar 28, 2012

    A new study from BAI Research finds that customer segmentation strategies are the key to improving share of wallet among existing customers.

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  • Framework for Branch Reductions

    Dan Shannon Dec 7, 2011

    An analytical framework for determining branch profitability is required as bankers approach the difficult task of deciding whether to close unprofitable or marginal branches.

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  • Confronting the Revenue Growth Challenge

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    Mark Riddle Aug 15, 2011

    BAI’s Mark Riddle highlights bank plans for restoring profitability through both expense control and greater share of wallet.

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