BAI's Mark Riddle and Jason Mencias share the findings from the latest BAI Banking Outlook, which examines trends and challenges in business banking.
Financial institutions say they want to be “relationship focused,” but doing so will require winning back some lost customer trust.
The efforts by banks to focus their loan generation activities on high-value customer segments will require top-quality implementation by well-trained frontline employees.
A new study from BAI Research finds that customer segmentation strategies are the key to improving share of wallet among existing customers.
An analytical framework for determining branch profitability is required as bankers approach the difficult task of deciding whether to close unprofitable or marginal branches.
BAI’s Mark Riddle highlights bank plans for restoring profitability through both expense control and greater share of wallet.
While bankers unquestionably face a challenging environment, recent BAI Research suggests strategies for future growth.