Some beloved banks score high on this metric that measures consumer promoters versus detractors. It turns out the score itself has plenty of both.
BAI’s Mark Riddle highlights bank plans for restoring profitability through both expense control and greater share of wallet.
While bankers unquestionably face a challenging environment, recent BAI Research suggests strategies for future growth.
Economic pressures and government regulation have accelerated the use of debit over credit cards during the last two years, according to a BAI Research/Hitachi Consulting study.
More pessimistic consumers provide a window of opportunity for banks – if the bank can provide innovative and creative solutions to their financial needs, according to a new BAI Research/Finacle study.