• BAI Managing Editor Lou Carlozo
    Lou Carlozo May 28, 2019

    Your guide to winning business banking customers

    BAI's Mark Riddle and Jason Mencias share the findings from the latest BAI Banking Outlook, which examines trends and challenges in business banking.

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  • Relationships Built on Trust

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    Mark Riddle Aug 17, 2012

    Financial institutions say they want to be “relationship focused,” but doing so will require winning back some lost customer trust.

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  • How to Generate Loan Growth

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    Mark Riddle May 11, 2012

    The efforts by banks to focus their loan generation activities on high-value customer segments will require top-quality implementation by well-trained frontline employees.

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  • Segmentation Comes of Age

    Mar 28, 2012

    A new study from BAI Research finds that customer segmentation strategies are the key to improving share of wallet among existing customers.

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  • Framework for Branch Reductions

    Dan Shannon Dec 7, 2011

    An analytical framework for determining branch profitability is required as bankers approach the difficult task of deciding whether to close unprofitable or marginal branches.

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  • Confronting the Revenue Growth Challenge

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    Mark Riddle Aug 15, 2011

    BAI’s Mark Riddle highlights bank plans for restoring profitability through both expense control and greater share of wallet.

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  • Banking’s Future: Better Than You Might Think

    Ajay Nagarkatte Feb 16, 2011

    While bankers unquestionably face a challenging environment, recent BAI Research suggests strategies for future growth.

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