• Mar 12, 2018

    Weighing the scale: Should banks explore or ignore Net Promoter Scores?

    Some beloved banks score high on this metric that measures consumer promoters versus detractors. It turns out the score itself has plenty of both.

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  • Confronting the Revenue Growth Challenge

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    Mark Riddle Aug 15, 2011

    BAI’s Mark Riddle highlights bank plans for restoring profitability through both expense control and greater share of wallet.

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  • Banking’s Future: Better Than You Might Think

    Ajay Nagarkatte Feb 16, 2011

    While bankers unquestionably face a challenging environment, recent BAI Research suggests strategies for future growth.

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  • Shifting to Debit

    • Daniel Hough
    • George Simotas
    • Kim Allin
    • John Hansen
    Oct 20, 2010

    Economic pressures and government regulation have accelerated the use of debit over credit cards during the last two years, according to a BAI Research/Hitachi Consulting study.

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  • Regaining Customer Trust

    • Daniel Hough
    • Vikas Gupta
    Oct 19, 2010

    More pessimistic consumers provide a window of opportunity for banks – if the bank can provide innovative and creative solutions to their financial needs, according to a new BAI Research/Finacle study.

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