While increased use of digital banking interactions doesn’t mean the branch is dead, it does mean branches need to evolve to meet new customer expectations.
An analytical framework for determining branch profitability is required as bankers approach the difficult task of deciding whether to close unprofitable or marginal branches.
BAI’s Mark Riddle highlights bank plans for restoring profitability through both expense control and greater share of wallet.
While bankers unquestionably face a challenging environment, recent BAI Research suggests strategies for future growth.
Economic pressures and government regulation have accelerated the use of debit over credit cards during the last two years, according to a BAI Research/Hitachi Consulting study.
More pessimistic consumers provide a window of opportunity for banks – if the bank can provide innovative and creative solutions to their financial needs, according to a new BAI Research/Finacle study.