Executive Reports

  • Data and analytics: The next generation

    Sep 2019
    For all the talk of data and analytics in banks, it takes vision and focus to convert the resources banks have into a nexus for actionable insights. Meanwhile, a new generation of analytics has emerged, taking advantage of advances in machine learning and looking ahead to an era of open banking—popular in Europe, but slow to catch on in the United States. Data silos also persist in the financial services industry, making it hard to concentrate this rich resource into one revolutionary repository. In this executive report, you will learn about data's next generation and the way analytics continues to advance the pursuit of smart digital transformation.
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  • Building up the branch network

    Aug 2019
    Technology, no matter how newfangled or old school, must decisively solve a pain point and change with the times to guarantee its staying power. If this report reinforces an overarching theme, it's this: Banks large and small must study branch transformation from many angles, learn from the success stories and act on the vision to do things differently.
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  • Compliance: Beyond the Regulations

    Jul 2019
    Compliance viewed in a different light will help us behold its many positives: the way it protects consumers, knits employees together and—yes—delivers a competitive edge. Transcending the check-the-box mentality and examining these strategies is the focus of our latest executive report, Compliance: Beyond the regulations.
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  • Banking's digital transformation

    Jun 2019
    Digesting channel intelligence takes focus; acting on it requires commitment; building on it means laying foundations that didn’t need to exist all that long ago. This executive report, "Banking's digital transformation," drives home the point that high tech in 2019 must meet practical ends.
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  • CECL: The critical countdown

    May 2019
    The greatest change to financial services bookkeeping in generations, CECL promises to revolutionize how banks and credit unions report losses. It will demand intense focus, tech savvy and discipline to implement: for loan underwriters, internal auditors, all the way up to the C-suite. But rather than throw their collective hands in the air, bankers can get ready with confidence and then some.
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  • Fraud and cybersecurity staying steps ahead

    Apr 2019
    The unfettered greed of today's hackers could blind them to what we as an industry can do when we pool our best minds and strongest tech. For as much as cybersecurity remains a threat and a concern, it also needs to be a dialogue. A team effort. Action, not reaction. In focusing on fraud and cybersecurity, this executive report aims to promote the proactive and the powerful: what banks can do now to stay out of harm's way and build robust defenses.
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  • Raising the customer engagement bar

    Mar 2019
    Whether using customer data to address pain points and forge seamless experiences—such as with opening accounts online—or creating a mobile app that thrills community bank customers, 2019 has all the makings of a year when innovative institutions take great leaps forward. In this executive report, we touch on the many paths financial institutions can take to achieve excellence.
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  • Marketing moves forward

    Feb 2019
    Savvy marketing means far more than “good luck.” And while the noise floor often resembles a tsunami of static, some brands and banks do succeed mightily. But they're certainly not doing it by the playbook of a generation ago. In this executive report, we examine a number of lessons financial services leaders can leverage to develop innovative and strategic marketing tools to engage effectively along the customer lifecycle.
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