Executive Reports

  • Decisions bankers need to make for 2019

    Dec 2018
    Venturing into the New Year, BAI has sought out its own thought leaders as well as three industry experts to offer their best predictions for the 12 months ahead. The report encompasses themes that include talent management; fraud; building customer relationships through empathy; rethinking the approach to baby boomers; analytics and customer relevance; and evolving the digital customer journey. This combination of articles, and the actionable insights they contain, adds up to an executive report like no other and your ideal read to kick off a successful 2019.
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  • Executive Report: Rewriting the rules for deposit growth

    Nov 2018
    Whatever 2019 brings to the deposit growth landscape, this much is certain: Things won't get any simpler and quick fixes won't work. The challenge of growing deposits requires due diligence, extra vigilance and constant cultivation. In this executive report, we take on deposit growth with a singular goal: to provide clarity and actionable insights at a time when understandable confusion and concern have dominated the discussion.
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  • Maximizing the Power of Banking Channels

    Oct 2018
    Digesting channel intelligence takes focus; acting on it requires commitment; building on it means laying foundations that didn’t need to exist all that long ago. But there’s no need to whack at channels and hope for the best. Perhaps properly tamed, today’s plethora of channels will help us create the seamless, peerless, connected banking experience of the future—and help us, in fact, to dig deeper. This executive report will help get you there.
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  • BAI Beacon Special Report: Lighting the way forward

    Sep 2018
    This October in Orlando, BAI Beacon will be the place for financial services trailblazers who lead, innovate, inspire, learn, teach and cross-collaborate. In advance of BAI Beacon, four industry thought leaders offer their views on important industry topics. This report will help you discover and ignite your own beacon, and bring its intensity, brightness and brilliance back to your organization.
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  • Community Banking: Tackling challenges in changing times

    Sep 2018
    Relaxed federal regulations under the Dodd-Frank have freed up resources and created possibilities, while a brief reprieve in the pace of mergers and acquisitions could produce steadiness or even modest growth in the sector. Loan marketing success and hyper-targeting affinity groups also hold keys to robust local bank performance. In this executive report, the present and future of community banks are addressed from a number of critical angles.
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  • Raising the customer experience bar

    Jun 2018
    To reach the summit of customer experience, financial services organizations have many paths up the mountain. Whether through employee-staffed call centers or mobile technologies; novel promotions or choreographed channels, banks have myriad ways to give customers what they want. No matter the variable, it's safe to say the ground has shifted significantly from several years ago, when high-tech played more of a bit part in making customer experience shine. And yet, no shiny new tech toy holds the answer. This executive report gets to the heart of finding the right mix to ensure your customer experience success.
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  • Fraud and cybersecurity: Staying steps ahead

    May 2018
    Cybercrime and fraud incidents have swelled to record numbers, even as banks fight to keep up with the resourcefulness and digital weaponry of hackers. But there is good news: The vagueness that once surrounded these issues is turning into clarity, thanks to the combined efforts of industry thought leaders and cybersecurity experts. This executive report pegs today’s five leading sources of fraud, while taking a closer look at keeping data safe, new forms of cybercrime and the steps needed to bolster fraud detection.
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  • Compliance: Beyond regulations

    Apr 2018
    The banking world these days is brimming with buzztalk about artificial intelligence, branches and the "seamless customer experience." If approached correctly, compliance yields opportunities. To begin with, a culture of compliance creates wins for customers, shareholders and banks. It’s safe to say that plainspoken wisdom surrounding compliance abounds, even if it will never become the stuff of party banter, not even at banking conventions. But in the end, it could be something that forward-thinking banks get to celebrate. Is it too soon to pass the compliance cocktails and confetti?
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