Banking Strategies to Power Smart Decisions

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Feb 20, 2024

Growing deposits, attracting new customers, and improving the customer digital experience are top of mind for financial services organizations. BAI surveyed over a hundred banking leaders, plus more than 1,000 consumers, to provide banking leaders with actionable insights to make smart decisions amid the challenges that lie ahead this year.

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Dec 19, 2023

AI is rapidly evolving and multifaceted. By skillfully leveraging the technology, importing clean data, and ensuring all organizational stakeholders are involved, financial institutions stand to benefit from AI implementation while providing upskilling opportunities for employees. BAI recently spoke with several prominent...

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Dec 7, 2023

This report features insights from our recent BAI Banking Outlook: 2024 Trends survey that identified the top priorities for the upcoming year: deposit growth, followed by new customer acquisition and rounding out the top three was customer digital experience....

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Nov 17, 2023

The cultivation of talent, an organization’s most valuable asset, is a critical step to becoming an employer of choice, especially with today’s challenges of recruiting the best candidates and retaining engaged employees. In this month’s BAI Executive Report, we explore the...

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Oct 12, 2023

In this month’s BAI Executive Report, we explore why financial institutions must incorporate an ever-evolving stack of marketing technology to stay ahead of the game....

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Sep 14, 2023

In this month’s BAI Executive Report, we explore how properly harnessing and analyzing the ever-growing wealth of information can generate a feast of benefits—from more personalized messaging to more focused risk analysis to enhanced fraud protection....

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Aug 10, 2023

Open banking is both a powerful force for innovation and a potential threat to security and privacy. But with the right amount of restraint and regulation, the advantages of open banking promise to far outweigh the risks. In this month’s BAI...

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Jul 13, 2023

The banking industry continues its digital makeover, both to gain operational efficiencies and to meet their customers’ demands for a faster, easier and more convenient experience. In this month’s BAI Executive Report, we explore this evolving and never-ending work that falls...

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Jun 8, 2023

The rapid growth of digital banking and its focus on do-it-yourself has contributed much to a greater Venn overlap between customer service and the banking customer experience overall. In this month’s BAI Executive Report, we get more into that convergence and...

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May 31, 2023

Digital banking continues its forward march in both volume and sophistication. By skillfully leveraging technology and data, financial institutions are creating digital experiences that attract, engage and retain customers. BAI recently spoke with several prominent individuals within the financial services industry...

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May 11, 2023

Today’s slow-growth environment is a challenging headwind for financial institutions. This is leading to banks and credit unions reevaluating their new customer acquisition strategies for consumers and small business. In this month’s BAI Executive Report, we explore the current...

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Apr 19, 2023

Financial services organizations are currently navigating a variety of economic challenges, from dwindling consumer deposits to intensifying competition to changing experiential expectations. Recently, BAI surveyed over a hundred banking leaders, plus more than 1,000 consumers, to help financial services organizations...

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Apr 13, 2023

In this month’s Executive Report, we explore the current state of mobile banking—including the quest to improve satisfaction in the day-to-day user experience along with the need to protect that experience from the strategies being developed by fraudsters....

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Mar 9, 2023

In this month’s Executive Report, we provide ideas and insights for banks and credit unions to consider when shifting to the next generation of branch experiences....

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Feb 9, 2023

For both businesses and individuals, faster and more secure ways to make and receive payments are a top priority, and as banking goes ever more digital, institutions have a lot riding on building up speed and safety in transactions. In this...

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Jan 12, 2023

In this month’s BAI Executive Report, we examine where things stand with fraud protection and how it can be done more efficiently and effectively, including looking at the role of both humans and technology in fraud prevention strategies. Download Now...

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Dec 7, 2022

The report includes insights from our recent BAI Banking Outlook: 2023 Trends survey that identified the top challenges ahead: gaining new customers, providing a more compelling digital banking experience and acquiring and retaining talent....

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Nov 10, 2022

This month’s BAI Executive Report explores a number of digital banking topics to help you build your plans for 2023 and beyond with insights from leaders in the trenches and valuable BAI research....

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Oct 13, 2022

This month’s BAI Executive Report explores a number of key topics you should be considering as you build your plans for 2023 and beyond.

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Sep 15, 2022

This month’s BAI Executive Report offers relevant insights for financial services organizations regardless of where they are in their digital journey.

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Aug 11, 2022

This month’s BAI Executive Report outlines ways technology can help financial services providers reach the right customers with the right credit products and compete more effectively against nonbank players.