• BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 6, 2019

    BAI's latest findings on bank culture and conduct

    BAI's Byron Marshall and Jason Mencias share actionable insights from the latest BAI Banking Outlook survey on culture, conduct and ethics in financial services organizations.

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  • Podcast: Retail banking's summer of challenges and changes

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 12, 2018

    Betty Cowell, senior advisor at Simon-Kucher & Partners, shares what banks large and small can expect on the retail front in the second half of 2018.

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  • Innovation in banking: How problem solvers become pace setters

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 11, 2018

    Innovation expert Amy Radin says banks can start their journey by asking how their next important project can change people’s lives.

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  • Podcast: Giving struggling consumers a second look

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 5, 2018

    Luvleen Sidhu co-founder, president and chief strategy officer of BankMobile, discusses breakthrough practices that can help make a difference.

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  • Building your best culture of compliance, and beyond

    Karl Dahlgren
    Karl Dahlgren May 11, 2018

    A ‘punch list’ mindset puts financial institutions at risk. Treating training as an opportunity means a win for customers, shareholders and banks.

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  • Podcast: From going digital to growing digital with power and purpose

    BAI Managing Editor Lou Carlozo
    Lou Carlozo May 8, 2018

    Julien Courbe, of PwC, weighs in on how banks can gain focus and renewed perspective through picking the right projects—and leveraging the never-ending endgame of stellar customer experience.

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  • Why high tech and human touch should go hand in glove

    Holly Hughes_resized2
    Holly Hughes May 7, 2018

    AI-driven predictive analytics can set the table for a highly personalized customer experience.

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  • Podcast: How efficient banks can bolster small businesses

    BAI Managing Editor Lou Carlozo
    Lou Carlozo May 1, 2018

    Gavin Harding, senior business consultant with Experian, explains why for small businesses, memories of the Great Recession are finally fading, leaving a lending climate that’s ripe with possibility.

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