• BAI Managing Editor Lou Carlozo
    Lou Carlozo Apr 9, 2019

    Podcast: The inside story of America's first mobile-only bank

    Colin Walsh, CEO and co-founder of Varo Money, discusses the journey that made his financial institution the nation's first mobile-only bank.

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  • Podcast: How spirit and innovation make one bank so beloved

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Mar 20, 2018

    Before winning Most Innovative Finserv of the Year at the 2018 BAI Global Innovation Awards, USAA chief innovation officer Zachary Gipson sat down with BAI to shed some light around the organization's innovation philosophy and how it built a culture that promotes success.

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  • A fintech trailblazer reflects on the true meaning of innovation

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Mar 14, 2018

    Sue Britton, the CEO and co-founder of one of Canada’s most dynamic fintech accelerators is a self-styled trailblazer.

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  • Weighing the scale: Should banks explore or ignore Net Promoter Scores?

    Mar 12, 2018

    Some beloved banks score high on this metric that measures consumer promoters versus detractors. It turns out the score itself has plenty of both.

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  • Three brands, one voice: Building a consistent marketing message

    Holly Hughes_resized2
    Holly Hughes Feb 22, 2018

    What you project to customers may not match your internal messages. Here’s how to align consumer, employer and employee brands.

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  • Innovation superhighway: Leaders map the fast lanes to financial services success

    Feb 21, 2018

    Global Innovation Circle judges share their insights for 2018, bringing sharp clarity to a confusing topic.

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  • Podcast: Talking bot a revolution: Banks, AI and the future of interactive tech

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 20, 2018

    Michelle Moore, head of digital banking for Bank of America, discusses the initiatives under way to bring about this unprecedented high-tech change.

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  • Podcast: The future of payments—get ready for a wild ride

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 13, 2018

    Accenture’s Tommy Marshall shares his insights around the mega trends driving the future of payments and what financial institutions need to watch out for in the year ahead.

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