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    Mark Riddle Sep 19, 2017

    Seven costly digital mistakes of bank marketers

    For all the talk of online channel importance, financial institutions are missing crucial opportunities to engage customers online.

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  • Millennials on banks and money

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    Chris Skinner Dec 11, 2015

    When it comes to banking relationships and attitudes towards money, Millennials resemble previous generations more than you might think.

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  • New and renew for continuous innovation

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    Kenneth Cline Sep 28, 2015

    Infosys executive vice president Michael Reh says banks need to balance customer-facing innovation with the renewal of back-office legacy systems.

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  • Raising the bar for innovation

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    Bill Hippensteel Aug 31, 2015

    Innovation in financial services reached a new and higher plateau this year, according to judges of the BAI-Infosys Finacle Global Banking Innovation Awards.

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  • Leadership drives banking innovation

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    Bill Hippensteel Aug 14, 2015

    Finalists in the 2015 BAI-Infosys Finacle Global Banking Innovation Awards are leading the way with more tailored products and services for customers.

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  • Increased call complexity alters contact center practices

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    Bill Hippensteel Aug 4, 2015

    Bank contact centers are altering both their call-handling processes and employee performance metrics as the complexity of calls increases due to digital technology.

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  • Changing industry dynamics through innovation

    Debbie Bianucci
    Debbie Bianucci Aug 3, 2015

    Innovations recognized in the 2015 BAI-Infosys Finacle Global Banking Innovation Awards are changing the dynamics of the financial services industry by delivering more convenient access and security for customers.

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  • How to boost performance with branches

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    Nick Rose Jul 10, 2015

    Banks looking to optimize their performance need to focus on their branch density in each market – some markets need more branches while others may require a complete pullout.

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