For all the talk of online channel importance, financial institutions are missing crucial opportunities to engage customers online.
When it comes to banking relationships and attitudes towards money, Millennials resemble previous generations more than you might think.
Infosys executive vice president Michael Reh says banks need to balance customer-facing innovation with the renewal of back-office legacy systems.
Innovation in financial services reached a new and higher plateau this year, according to judges of the BAI-Infosys Finacle Global Banking Innovation Awards.
Finalists in the 2015 BAI-Infosys Finacle Global Banking Innovation Awards are leading the way with more tailored products and services for customers.
Bank contact centers are altering both their call-handling processes and employee performance metrics as the complexity of calls increases due to digital technology.
Innovations recognized in the 2015 BAI-Infosys Finacle Global Banking Innovation Awards are changing the dynamics of the financial services industry by delivering more convenient access and security for customers.
Banks looking to optimize their performance need to focus on their branch density in each market – some markets need more branches while others may require a complete pullout.