What you project to customers may not match your internal messages. Here’s how to align consumer, employer and employee brands.
Nicole Lorch, First Internet Bank’s executive vice president and chief operating officer, shares her perspective on where banks must focus in 2018 to remain viable in the digital realm.
You have read a lot about AI being our 2018 Trend of the Year for the financial services industry. Now listen to three members of BAI's leadership team explain just what to expect from the technology in the year to come.
Whether by ignorance, uncertainty or even fear, some banks are late to AI. Here’s what they stand to gain by getting on board—now.
In 2017, AI inspired celebration and caution. Here’s why 2018 promises to move the banking industry from state of confusion to state of the art.
Banks that invest in AI to create personalized experiences can also free up employees to cultivate customer relationships.
Kerim Tumay, vice president of marketing for Kiran Analytics, discusses the role of data best practices and what's driving the industry forward in terms of branch evolution done right.
Tim Smith of FirstClose shares how organizations can rise to the challenges and answer the demands of today's customers.