• Karl Dahlgren
    Karl Dahlgren May 11, 2018

    Building your best culture of compliance, and beyond

    A ‘punch list’ mindset puts financial institutions at risk. Treating training as an opportunity means a win for customers, shareholders and banks.

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  • Podcast: FinTech, payments and the revolution-evolution crossroads

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Mar 27, 2018

    Lamia Pardo of Pangea Money Transfer, offers her insight on the most exciting changes on the financial technology front.

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  • Podcast: How spirit and innovation make one bank so beloved

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Mar 20, 2018

    Zachary Gipson, the Chief Innovation Officer from USAA takes us behind the scenes of his organization's innovation and culture success.

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  • A FinTech trailblazer reflects on the true meaning of innovation

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Mar 14, 2018

    Sue Britton, the CEO and co-founder of one of Canada’s most dynamic FinTech accelerators is a self-styled trailblazer.

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  • Weighing the scale: Should banks explore or ignore Net Promoter Scores?

    Mar 12, 2018

    Some beloved banks score high on this metric that measures consumer promoters versus detractors. It turns out the score itself has plenty of both.

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  • Three brands, one voice: Building a consistent marketing message

    Holly Hughes_resized2
    Holly Hughes Feb 22, 2018

    What you project to customers may not match your internal messages. Here’s how to align consumer, employer and employee brands.

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  • Innovation superhighway: Leaders map the fast lanes to financial services success

    Feb 21, 2018

    Global Innovation Circle judges share their insights for 2018, bringing sharp clarity to a confusing topic.

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  • Podcast: Talking bot a revolution: Banks, AI and the future of interactive tech

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 20, 2018

    Michelle Moore, head of digital banking for Bank of America, discusses the initiatives under way to bring about this unprecedented high-tech change.

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