• BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 6, 2019

    BAI's latest findings on bank culture and conduct

    BAI's Byron Marshall and Jason Mencias share actionable insights from the latest BAI Banking Outlook survey on culture, conduct and ethics in financial services organizations.

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  • Rethinking the generation gap in banking

    Mar 25, 2016

    Despite the stereotypes of Millennials going all-digital for their banking needs, jumping to conclusions about generational change can lead bankers astray, according to BAI Research.

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  • Time to worry about revised HMDA is now

    Karl Dahlgren
    Karl Dahlgren Mar 14, 2016

    Although the deadline for complying with the revised Home Mortgage Disclosure Act (HMDA) is two years away, lenders would be well advised to focus on it now.

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  • Meeting the compliance challenge on the frontline

    Karl Dahlgren
    Karl Dahlgren Feb 1, 2016

    As compliance pressures mount, banks are relying on their frontline employees to be more knowledgeable and disciplined about handling potential regulatory issues.

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  • Millennials on banks and money

    Chris Skinner1_resized
    Chris Skinner Dec 11, 2015

    When it comes to banking relationships and attitudes towards money, Millennials resemble previous generations more than you might think.

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  • New and renew for continuous innovation

    ken Cline_resized
    Kenneth Cline Sep 28, 2015

    Infosys executive vice president Michael Reh says banks need to balance customer-facing innovation with the renewal of back-office legacy systems.

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  • Raising the bar for innovation

    Bill Hippensteel_resized
    Bill Hippensteel Aug 31, 2015

    Innovation in financial services reached a new and higher plateau this year, according to judges of the BAI-Infosys Finacle Global Banking Innovation Awards.

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  • Increased call complexity alters contact center practices

    Bill Hippensteel_resized
    Bill Hippensteel Aug 4, 2015

    Bank contact centers are altering both their call-handling processes and employee performance metrics as the complexity of calls increases due to digital technology.

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