• BAI Managing Editor Lou Carlozo
    Lou Carlozo Sep 10, 2019

    Where banking success meets behavioral finance

    How does behavioral finance shape the important financial decisions consumers make? Meg Goodman, operational leader for Jacobs & Clevenger, breaks it down.

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  • New and renew for continuous innovation

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    Kenneth Cline Sep 28, 2015

    Infosys executive vice president Michael Reh says banks need to balance customer-facing innovation with the renewal of back-office legacy systems.

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  • Raising the bar for innovation

    Bill Hippensteel_resized
    Bill Hippensteel Aug 31, 2015

    Innovation in financial services reached a new and higher plateau this year, according to judges of the BAI-Infosys Finacle Global Banking Innovation Awards.

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  • Increased call complexity alters contact center practices

    Bill Hippensteel_resized
    Bill Hippensteel Aug 4, 2015

    Bank contact centers are altering both their call-handling processes and employee performance metrics as the complexity of calls increases due to digital technology.

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  • Changing industry dynamics through innovation

    Debbie Bianucci
    Debbie Bianucci Aug 3, 2015

    Innovations recognized in the 2015 BAI-Infosys Finacle Global Banking Innovation Awards are changing the dynamics of the financial services industry by delivering more convenient access and security for customers.

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  • How to boost performance with branches

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    Nick Rose Jul 10, 2015

    Banks looking to optimize their performance need to focus on their branch density in each market – some markets need more branches while others may require a complete pullout.

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  • Lifting your compliance culture

    Karl Dahlgren
    Karl Dahlgren Jun 29, 2015

    Instilling a compliance culture in a bank can not only help the organization avoid regulatory fines but also potentially lead to a better customer experience and more robust bottom line.

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  • Bank innovation inspired globally

    Bill Hippensteel_resized
    Bill Hippensteel Apr 7, 2015

    Financial service innovations worldwide depend on the intersection of culture, leadership and societal support, say judges in the BAI-Infosys Finacle Global Banking Innovation Awards.

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