• BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 6, 2019

    BAI's latest findings on bank culture and conduct

    BAI's Byron Marshall and Jason Mencias share actionable insights from the latest BAI Banking Outlook survey on culture, conduct and ethics in financial services organizations.

    Read More
  • Relationships Built on Trust

    250x250_Mark
    Mark Riddle Aug 17, 2012

    Financial institutions say they want to be “relationship focused,” but doing so will require winning back some lost customer trust.

    Read More
  • How to Generate Loan Growth

    250x250_Mark
    Mark Riddle May 11, 2012

    The efforts by banks to focus their loan generation activities on high-value customer segments will require top-quality implementation by well-trained frontline employees.

    Read More
  • Segmentation Comes of Age

    Mar 28, 2012

    A new study from BAI Research finds that customer segmentation strategies are the key to improving share of wallet among existing customers.

    Read More
  • Framework for Branch Reductions

    Dan Shannon Dec 7, 2011

    An analytical framework for determining branch profitability is required as bankers approach the difficult task of deciding whether to close unprofitable or marginal branches.

    Read More
  • Solving the Puzzle of Small Business Banking

    ken Cline_resized
    Kenneth Cline Nov 28, 2011

    Achieving success in small business banking requires combining retail and commercial capabilities into a package that effectively serves the needs of these customers.

    Read More
  • Innovating for Customers

    ken Cline_resized
    Kenneth Cline Oct 11, 2011

    Winners of the BAI-Finacle Global Banking Innovation Awards focused on improving convenience and ease-of-use for their customers.

    Read More
  • Confronting the Revenue Growth Challenge

    250x250_Mark
    Mark Riddle Aug 15, 2011

    BAI’s Mark Riddle highlights bank plans for restoring profitability through both expense control and greater share of wallet.

    Read More