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    Mark Riddle Sep 19, 2017

    Seven costly digital mistakes of bank marketers

    For all the talk of online channel importance, financial institutions are missing crucial opportunities to engage customers online.

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  • Podcast: How banks can lead consumers to financial wellness

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jul 7, 2017

    Jennifer Tescher, the founder and CEO of CFSI, outlines the big wins possible when banks and consumers work in tandem to realize financial wellness goals.

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  • Podcast: CECL—Get your bank's credit records in order

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 30, 2017

    Tom Caragher discusses what banks need to know about CECL including which records to pull and which staff members to recruit to present first-rate data.

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  • Payoffs: The ups and downs of a payments early adopter

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 29, 2017

    Our intrepid editor tracks a week’s worth of payment victories, vexations and inevitable truths.

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  • Podcast: Community banking and the drive for excellence

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 23, 2017

    Jill Castilla, President and CEO at Citizens Bank of Oklahoma, discusses how her bank has learned to adapt to the times to stay healthy and relevant.

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  • Your purpose starts with the ‘why’: Know your bank’s core beliefs

    Holly Hughes_resized2
    Holly Hughes Jun 9, 2017

    By answering the most basic of questions, banks can better communicate their stories and connect with stakeholders.

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  • Podcast: The ever-changing face of bank branches

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jun 2, 2017

    Jon Voorhees of Peak Performance Group discusses how banks can close branches and still experience low customer attrition rates.

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  • Podcast: How banks build winning innovation teams

    BAI Managing Editor Lou Carlozo
    Lou Carlozo May 26, 2017

    Bennett Bradley of BB&T discusses the bank’s initiatives to identify and champion prime areas for innovation.

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