• BAI Managing Editor Lou Carlozo
    Lou Carlozo Dec 11, 2018

    Podcast: How banks can win at gamification

    John Findlay, founder and CEO of Launchfire, explains the benefits of gamification for banks and their employees.

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  • Podcast: Delighted customers through dedicated employees

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 21, 2018

    Jamie Frogale, director of learning and development at Arlington Community Federal Credit Union, explains ways in which high-performing institutions support their employees, and benefits the organizations see as a result.

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  • How one bank won the revenue game through the ‘sales hunter’

    Anne Brennan
    Anne Brennan Aug 17, 2018

    CIBC’s pilot program got team members in the field where they accessed clients easily and helpfully—and won their business.

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  • Three ways to refresh your organization’s view of compliance

    Karl Dahlgren
    Karl Dahlgren Aug 15, 2018

    Compliance, more than ever, deserves a fresh look at a time when banks seek competitive advantage and improved productivity.

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  • Podcast: Credit unions, community banks and the path to frictionless customer service

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 14, 2018

    Joe Salesky, the CEO at CRMNEXT Inc., discusses how the marriage of technology and proactivity can help banks deliver seamless customer experiences.

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  • The speakers speak out: Their picks for BAI Beacon 2018

    Jay Palter
    Jay Palter Aug 13, 2018

    Financial services leaders will descend on Orlando in October for BAI’s annual event. When not speaking, here’s who they hope to catch.

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  • Podcast: An invitation to banking innovation

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 7, 2018

    JP Nicols of FinTech Forge talks about how this year's finalists for the BAI Global Innovation Awards exemplify first-class innovation across categories from data analytics to community impact.

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  • Podcast: High-tech, high-level access and the 720-degree view of the customer

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jul 24, 2018

    Oracle’s Sonny Singh discusses how banks need to adopt an overarching high-tech mindset that embraces innovation to give customers maximum value and satisfaction, inside and outside the branch.

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