• BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 14, 2018

    Podcast: Credit unions, community banks and the path to frictionless customer service

    Joe Salesky, the CEO at CRMNEXT Inc., discusses how the marriage of technology and proactivity can help banks deliver seamless customer experiences.

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  • Podcast: How spirit and innovation make one bank so beloved

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Mar 20, 2018

    Zachary Gipson, the Chief Innovation Officer from USAA takes us behind the scenes of his organization's innovation and culture success.

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  • A fintech trailblazer reflects on the true meaning of innovation

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Mar 14, 2018

    Sue Britton, the CEO and co-founder of one of Canada’s most dynamic fintech accelerators is a self-styled trailblazer.

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  • Weighing the scale: Should banks explore or ignore Net Promoter Scores?

    Mar 12, 2018

    Some beloved banks score high on this metric that measures consumer promoters versus detractors. It turns out the score itself has plenty of both.

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  • Three brands, one voice: Building a consistent marketing message

    Holly Hughes_resized2
    Holly Hughes Feb 22, 2018

    What you project to customers may not match your internal messages. Here’s how to align consumer, employer and employee brands.

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  • Innovation superhighway: Leaders map the fast lanes to financial services success

    Feb 21, 2018

    Global Innovation Circle judges share their insights for 2018, bringing sharp clarity to a confusing topic.

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  • Podcast: Talking bot a revolution: Banks, AI and the future of interactive tech

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 20, 2018

    Michelle Moore, head of digital banking for Bank of America, discusses the initiatives under way to bring about this unprecedented high-tech change.

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  • Podcast: The future of payments—get ready for a wild ride

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Feb 13, 2018

    Accenture’s Tommy Marshall shares his insights around the mega trends driving the future of payments and what financial institutions need to watch out for in the year ahead.

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