A ‘punch list’ mindset puts financial institutions at risk. Treating training as an opportunity means a win for customers, shareholders and banks.
In 2017, AI inspired celebration and caution. Here’s why 2018 promises to move the banking industry from state of confusion to state of the art.
Banks that invest in AI to create personalized experiences can also free up employees to cultivate customer relationships.
Kerim Tumay, vice president of marketing for Kiran Analytics, discusses the role of data best practices and what's driving the industry forward in terms of branch evolution done right.
Tim Smith of FirstClose shares how organizations can rise to the challenges and answer the demands of today's customers.
Dan Leemon of Motista explains the links between values and needs, market segments, and how resonating with the right emotions attracts much more loyal, profitable customers.
Chris Thurmond of First Tennessee Bank explains the finer points of employee incentive programs, including how such packages spark loyalty and efficiency in the workforce.
Nancy Graves, CEO of the Bank of New Jersey, shares how her institution found its place in the market, which in turn has preserved an excellent standing among its Garden State clientele.