• BAI Managing Editor Lou Carlozo
    Lou Carlozo Aug 6, 2019

    BAI's latest findings on bank culture and conduct

    BAI's Byron Marshall and Jason Mencias share actionable insights from the latest BAI Banking Outlook survey on culture, conduct and ethics in financial services organizations.

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  • Podcast: An insider’s guide to risk and data management

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 29, 2019

    Terry Ammons, a partner at PKM, discusses how a financial institution can safeguard data and manage risk in vendor relationships.

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  • Podcast: Getting to the bottom of great customer experience in 2019

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 22, 2019

    Kerim Tumay, vice president of marketing for Kiran Analytics, discusses the ways banks can leverage great in-person customer experience to build loyalty, reduce churn and outdistance the competition.

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  • Podcast: Realizing phenomenal potential of data in 2019

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 15, 2019

    Kunal Chopra. leader of Gradient Ascent's financial services practice, discusses the ways banks can make the most of their data in 2019.

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  • Why banks need analytics to create relevance with customers

    Karl Dahlgren
    Karl Dahlgren Jan 10, 2019

    It’s time to integrate data and use analytics to win business. But banks must first resolve to dismantle internal barriers and learn from fintechs.

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  • Podcast: The top decisions of 2019 with the BAI Leadership Team

    BAI Managing Editor Lou Carlozo
    Lou Carlozo Jan 8, 2019

    BAI's leadership team tackles the hot topics for 2019, including talent management, data-driven customer experience and strengthening relationships.

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  • How will you deepen customer relationships and build trust in 2019?

    Holly Hughes_resized2
    Holly Hughes Jan 8, 2019

    The new year means tough choices for bankers as they aim to strike the right balance between human and digital channels.

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  • What question is critical for financial services leaders to answer in 2019?

    Jan 4, 2019

    Thought leaders including JP Nicols from FinTech Forge, Titi Cole from Wells Fargo and Jason Epstein from Regions tell us what they believe financial services leaders need to focus on this year.

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